AVOID UNTIL THEY FIX!
Apparently there's a bug in which data from projects can just randomly go missing. Whether it be ranking history, keywords or both in my case.
After messaging their support 17 days ago and sending a DB file as requested, they have done nothing to resolve the issue. They have not updated the software to fix the bugs or add in backup for projects. Here are the support logs
Me, 17 days ago
Hi, I closed Ezee Rank Tracker down the other night to save resources on the computer while other things were running. Having loaded up the software today, rank tracking history has been lost from several projects. Keywords have disappeared from others...
Please can you advise on how I can restore the lost data! I was intending to add 20+ projects for rank tracking today, but if there's no backup options and no way to retrieve data, I won't be able to rely on this tool.
Administrator, 17 days ago
Send. DB file to
[email protected] and we will have a look on it.
Me, 17 days ago
Please find attached as requested.
- EzeeRankDB.db (72 KB)
(I also emailed the file to their support email)
Me, 12 days ago
Hi, is anything happening with this, it's been 4 days and no response since I've sent in the file?
Administrator, 11 days ago
Please give us 2 more days as we are working very hard for this as well.
we will have a big update and we will check and fix this issue as well.
Me, 7 days ago
Any further updates? It's been 10 days now and still no further forward. I haven't lost a lot of data. However, if project data can just go missing randomly - without a backup available, i can't rely on the software.
If there's no viable solution presented by the end of the month, I'm going to have to request a refund or open a Paypal dispute. You have a lot of good reviews on BHW, so I'm sure this is just an abnormality, but my patience is starting to wear a little thin as this is holding up multiple projects!
Me, 21 hrs ago
As you've decided to ignore my previous message for 6 days, offer zero solutions to flaws in your software and generally don't seem to be at all bothered about good customer service. I will be
Submitting a Paypal dispute for a full refund
Posting on all forums you sell your software highlighting my experience
Posting my experience on my various blogs reviewing your software
It's a shame because I actually like the simplicity of your software and bugs not withstanding, is ideal for my needs. A little bit of communication and something resembling a solution would be more than enough. Dispute will be raised within 24 hours unless I hear something back from yourselves.