Permanently Closed Marketplace Sales Thread

[Neole]

I tried to login using the remote desktop and could not. Then I logged into the control panel and there was this message -

"This virtual server has been suspended by the administrator. Please contact support"

No reason was given. No email notification was sent to me. If I hadn't checked I would not have known for days.

I have no idea why it has been suspended, but please give me a refund as per terms (45 days money back guaranty on ssd shared hosting). If you don't refund, $30 is a very small amount but that will add to the list of negatives.

Thanks,
Neole

 

[ugjunk]

I've had enough of this shit, all I'm doing is running GSA SER, GSA Captcha and GSA SEO Indexer with 100 proxies -

This virtual server has been suspended by the administrator. Please contact support

The server shuts down every single day, it's slower than PCs from 2005, the support keeps rebooting the server without my permission, and this is the second time they have suspended the server without sending any kind of email notification. I had to login to the control panel to get this message.

I would like a refund.

Totally not recommended.

Neole

Running GSA is not "Only" because it's a massive application and can consume your entire server resources if the settings aren't correct based on your configuration.

Next, We do not suspend any servers unless we get some serious abuse complaint about from a particular VPS. The servers gets auto-suspended if you haven't paid your invoice on time, this is something automated and you are sent at least 3-4 reminders before suspension.

Further, regarding your claim of a slow VPS, can you please PM ME your ticket #id? I will personally investigate the issue for you.

Lastly regarding server shut down, it either happens when you are massively overloading your server or Windows Licensing Server Check fails, if that happens, you are just 5 minutes away asking us to re-licensing your VPS's license.

 

[Battlemas]

Signed up yesterday cannot connect with remote desktop control (not even talking about that i did not receive a password only ip and user) + cannot connect to member area here poweruphosting.com (to open ticket), it even do not let me to reset my password because it say my email not exist.

Can i receive a refund, really need the VPS (Invoice #609736).

I would open a ticket but your site not let me log in, or to reset password.

 

[ugjunk]

Signed up yesterday cannot connect with remote desktop control (not even talking about that i did not receive a password only ip and user) + cannot connect to member area here poweruphosting.com (to open ticket), it even do not let me to reset my password because it say my email not exist.

Can i receive a refund, really need the VPS (Invoice #609736).

I would open a ticket but your site not let me log in, or to reset password.

Hello,

When you sign up, the credentials are sent to your PayPal email instantly. Also, kindly use your PayPal email as the username. I have already sent you a new password on your PayPal email. Please ensure to check your SPAM folder.

 

[Battlemas]

Hello,

When you sign up, the credentials are sent to your PayPal email instantly. Also, kindly use your PayPal email as the username. I have already sent you a new password on your PayPal email. Please ensure to check your SPAM folder.

Was my mistake, great support, sorry

 

[Battlemas]

Was my mistake, great support, sorry

 

[Neole]

Running GSA is not "Only" because it's a massive application and can consume your entire server resources if the settings aren't correct based on your configuration.

Next, We do not suspend any servers unless we get some serious abuse complaint about from a particular VPS. The servers gets auto-suspended if you haven't paid your invoice on time, this is something automated and you are sent at least 3-4 reminders before suspension.

Further, regarding your claim of a slow VPS, can you please PM ME your ticket #id? I will personally investigate the issue for you.

Lastly regarding server shut down, it either happens when you are massively overloading your server or Windows Licensing Server Check fails, if that happens, you are just 5 minutes away asking us to re-licensing your VPS's license.

This is the reply I got from technical support -

"Hello,

Your VPS was accidentally suspended. I've now re-activated your server. We assure you this won't happen again in future.
"

I can understand if this happens once, but my server has been rebooting without notice everyday from the time I joined for one reason or other, and the reasons are nothing to do with GSA or license. They are like 'one node was overloading the server' etc.

I have asked for a refund, but tech has offered to change me to a different node. I am willing to try it, my intention is not to have a negative impact on anyone's business, but with all the effort and money I am putting in to everything, constant failure of one of tool is very very frustrating.

I am sending you ticket id by PM.

Thanks,
Neole

 

[ugjunk]

This is the reply I got from technical support -

"Hello,

Your VPS was accidentally suspended. I've now re-activated your server. We assure you this won't happen again in future.
"

I can understand if this happens once, but my server has been rebooting without notice everyday from the time I joined for one reason or other, and the reasons are nothing to do with GSA or license. They are like 'one node was overloading the server' etc.

I have asked for a refund, but tech has offered to change me to a different node. I am willing to try it, my intention is not to have a negative impact on anyone's business, but with all the effort and money I am putting in to everything, constant failure of one of tool is very very frustrating.

I am sending you ticket id by PM.

Thanks,
Neole

Our support team is always willing to help but coming on the forum and posting in the thread won't solve anyone's issue as this is not a support thread. I have already mentioned the reason behind reboots, either your VPS is getting overloaded or your license activation has failed, either way, unless we look into things, which of the either two is happening with you.

Also, I have replied to your PM and your ticket was already resolved.

 

[Battlemas]

Was my mistake, great support, sorry

Just want to update, really good support and really good service, the VPS is great.

 

[felixgoh]

This is the reply I got from technical support -

"Hello,

Your VPS was accidentally suspended. I've now re-activated your server. We assure you this won't happen again in future.
"

I can understand if this happens once, but my server has been rebooting without notice everyday from the time I joined for one reason or other, and the reasons are nothing to do with GSA or license. They are like 'one node was overloading the server' etc.

I have asked for a refund, but tech has offered to change me to a different node. I am willing to try it, my intention is not to have a negative impact on anyone's business, but with all the effort and money I am putting in to everything, constant failure of one of tool is very very frustrating.

I am sending you ticket id by PM.

Thanks,
Neole

I have been for 2 months and just cancelled my subscription. Face the same issue as you are with my server restarting on its own for no reason. AT first it was windows licensing issue and it was solved after 2 support attempts. Now its GSA issue. Too many problems for a VPS that allows to host SEO tools. Moving on.

 

[zeelive]

Hey,

I bought the first package (15$ one) and my server is taking a LONG time to configure itself and everything.

Ive bought the server like 6 hours ago and I just passed the place where I setup my password, is it normal?

Thank you!


EDIT:
Now I manage to open the server but, the internet is not even working ... I think there is a probleme, or it's me cause I am new to this

EDIT 2:
Ive opened a ticker and still waiting after 8 hours

EDIT 3:
Internet is not working but the VPS is still SUPER slow, I can't even go to speedtest.net to do the test cause it's too slow. I have an error any time.
It takes about 25 seconds to open google ....

I know I am short on RAM (1gb) but I should still be able to navigate quite easily ..

 

[aznevoxd]

are there any current promos atm?

 

[TitaniumPackage]

Do you have any affiliate system?

 

[Neole]

Just wanted to update -

After my complaints, tech offered to shift my vps to a different node. I accepted (no reinstallation of any software was required from me), and now my GSA SER and captcha and indexer have been running non-stop for the past few days with no signs of stopping, at total threads around 1000.

Windows is much faster to navigate now.

Thanks for taking care of this, the technical support was fast and helpful every time.

 

[ugjunk]

Hey,

I bought the first package (15$ one) and my server is taking a LONG time to configure itself and everything.

Ive bought the server like 6 hours ago and I just passed the place where I setup my password, is it normal?

Thank you!


EDIT:
Now I manage to open the server but, the internet is not even working ... I think there is a probleme, or it's me cause I am new to this

EDIT 2:
Ive opened a ticker and still waiting after 8 hours

EDIT 3:
Internet is not working but the VPS is still SUPER slow, I can't even go to speedtest.net to do the test cause it's too slow. I have an error any time.
It takes about 25 seconds to open google ....

I know I am short on RAM (1gb) but I should still be able to navigate quite easily ..

Can you kindly PM Me your ticket #ID? We need to investigate the issue prior to letting you know the exact reason.

are there any current promos atm?

None, we barely run promos as our price point is already very attractive as they come with a legit version of Windows pre-installed.

Do you have any affiliate system?

Yes, we do. You can check out the details over here:
http://poweruphosting.com/affiliates

Just wanted to update -

After my complaints, tech offered to shift my vps to a different node. I accepted (no reinstallation of any software was required from me), and now my GSA SER and captcha and indexer have been running non-stop for the past few days with no signs of stopping, at total threads around 1000.

Windows is much faster to navigate now.

Thanks for taking care of this, the technical support was fast and helpful every time.

I am glad things are working out great for you now.

 

[richboss]

Was everyone VPS's migrated? Or only certain customers?

 

[davidjackson]

Will review after testing it.

 

[VolatileQQ]

Do you have Skype for any questions regarding the amount of VPS' that we can use? (I see it says any amount, just looking for a more clear answer for my situation.)

edit: Sent in a ticket!

 

[grandstar]

I have had a VPS with them for over two months and recently ordered a second.

 

[DanTe_0101]

PowerUpHosting.com - Invoice #626728also please PM me your skype id please.thanks