ugjunk
Elite Member
- Jan 1, 2011
- 2,628
- 769
For quick review:
I bought this server yesterday and i requested full refund my money back because the server was not suitable for my project.
They will try to convinced you to try out thier server before you paid because they have 72 hours refund policy with no qustion required blah blah
However once you paid and request refund, they will hold your ticket system and ignore your ticket also if your open new ticket they will merge to old ticket which is on hold.
My ticket is still on hold and i never see this kind of host company in my life.
Also, once you bought your server, there will be minimum support they will give you which is you need to do "do it yourself".
I will update if I get fully refund.
Thanks
The billing department doesn't work 24x7, they only work on weekdays from 9am to 5pm, so if you've asked for a refund then it'll surely get processed based on the ticket queue. Like you stated in your follow up post it was processed.
Regarding support, we've one of the best support, but this is a semi-managed services, the support only takes care of Server Side technical help.