Managed to get a $10 order in and for that price, I have no complaints at all.
I didn't supply any newsworthy copy so the guys basically took information from my site's home page/about page and basically wrote about the site. This was fine by me but if you want greater pick-up, best supply something that's more likely to be of interest to the newswires. As I said, I gave them nada to work with so I'm happy enough! I did have to rewrite a few bits of the PR here and there but this is to be expected when dealing with writers who's first language is not English and for this sort of price. If you want something written perfectly, first time, you're going to have to pay about 4 times as much for the privilege - I know because I have tried many PR services on BHW. Again, I don't have a problem with making a few changes here and there for this price.
The video creation and submissions are a nice little bonus and the video was pretty good. The distribution was bang on too, with submissions to SB Wire and PR Buzz as stated, plus a few others. My release hasn't been picked up by Google News yet but it still might, but as I said before, you'd have a better chance for this with some more interesting 'news'. So, I'm not bothered by this either.
For $10, a bargain. For the standard $20, there's a bit more competition about so they probably need to up the ante on the content creation side of things but, you could also offset this against the bonus video and submissions.
I think the bottom line is, you really need to give it a go yourselves. You'll get some decent links for a very fair price.
Cheers.
Fat Dad