A few years ago, I spent some money with them, but after that experience, I never looked back.
Honestly, I take the same approach with all panels. If their services work, they’ll earn my business. If not, it’s their loss—they’ve missed out on building a lasting relationship with me as a client.
I don’t agree with how their support handled your situation. You absolutely have the right to dispute every penny, but in my view, it's just a waste of your time and energy.
I'd rather channel that energy into making money, rather than arguing with fools over a few cents.