Can you please enable again add funds for my account? I was mad a few days ago and I am sorry for this, panel is good it is in my favorite panels, I am using it for 2-3 years and I still want to use it, spent a good amount here but I focus too much on speed but I will be more patient in future, my mistake, sorry again.
Here, you asked to work again on June 21 which is not a month apart So it's not a 3-4 month old issue.
You still don't answered to my question, how can you say 36 hours, then 6 then 24 then 24, who's fault is here? mine? that I do not wait for your endless prolongs? or you that you don't respect your word? https://prnt.sc/gDlNEQ0x3G5k https://prnt.sc/Aozj3CbYxF7c
Yes I wanted to use it at that time because your panel used to be good when you were actually keep your promise and cancel within 24 hour such requests but for the past 2-3 months I observed this change from max 24 hours to 48 then 72 then god know when, because without threaten with shitlist you do not take action, I feel bad for the majority of your clients who do not know about this thread and probably are waiting weeks for a cancellation with your fault 100%. I understand issues can arise any time in this business but refund the money to client if there are issues with a service and it is your fault, refund then work on fixing the issue, it is not the client fault that a service is not working.
I come here with proofs on what I say that your support is bad and keeps you waiting until you go mad and say that you will shitlist then magic happens when you, within a few hours, do what you are supposed to do.
You deactivated add funds for my account then I said to give you and me one more chance, maybe it was something isolated but after I requested a cancellation for a service not working for 10 days, cancellation was made 3 days then you said to wait more, then I said are you guys testing my patience now and when you saw that you again disabled my add funds, I mean it is my fault here right? but it is ok I understood that your support changed to worst when you don't cancel a request within 24 hours, now you extend to minimum 3 days, 10 day, or god knows the limit. proof: https://prnt.sc/ZwotIu1VOOwO - is this professional behavior? or a behavior to make the client lose patient?
Look another example https://prnt.sc/VW2-_GnKAoqK - to be honest here I didn't insist because I lost my hope and I understood this panel goes down with support and I didn't continue, gave up, most likely that issue is still not solved for 2-3 weeks, ticket still open - is this normal to you ? If you are on bhw you provide good services and support else (and I bet in this rhythm) you will be the next jap, followiz, crescitaly etc. who were just like you, old in business but starting to slowly provide poor support like you and now they are all banned, crescitaly for example was shitlisted and banned by my thread, also contributed to followiz ban, this is why you disabled my account, you are afraid that I do not accept your poor support and take actions, you are afraid of me I am a bad panel hunter, you're on my list.
And lastly the fact that you post screenshot with personal details demonstrate how bad are you in general but it is not a problem I requested screenshots to be removed from prntsc
For all the issues that I posted in this message and my previous message - they were not cancelled or solved unless the magic word shitlist was used (for anyone having issues with them and will see this post, use it) it is not like after 3 or 4 or 10 days the order was delivered or fixed, you only wait for nothing, you lose time and money until it gets cancelled after the magic word.
Second revert:
I apologise for the detailed one I have also asked prntsc to do that and Bhw to allow me to edit as I pasted the wrong one as there are a lot of screenshots.
First about the timing, please look at the reverts timings:
https://prnt.sc/gDlNEQ0x3G5k%20https://prnt.sc/Aozj3CbYxF7cAlso, there is a channel and process when a service is under-delivered it first tried to deliver by refill then after that marked as delivered but not completed, and then refund. We can not jump from one to ten, you need to understand it and our clients do that's the reason we are in service for 9 years.
Acc to our policy we complete the service in 24-48 hours of which 99% are completed. But it was said to be 36 hrs because when service has been issued from the developers' end, meaning when developers of Soundcloud update, that time period is not concluded as it takes time for our team to find the bug and provide service and SoundCloud or any other social service team is not dumb they have great developers. During this time you asked for a refund, if during that time if you would have said that cancel and refund asap, we would have done it or if you had created another ticket then to stating it has been more than 36 hours, then also it would have been done.
Moving forward that you have to yell the word "shitlist" to get a revert if any client has any issue they send a PM, and it's resolved without harassing or threatening. As we refund, you got a refund last time too.
And the timing was a fault of developers neither yours nor ours. Also, you have till now worked for 3100$ and got an issue in the one that's of 1$ in the last two years. You never appreciated great service for that. BUT LEAVE THAT.
This thing has happened with a lot of buyers even those who connected with us from BHW, they were patient and it was solved for them as the issue to find the bug was thought to be processed within a day but was not possible, the coding script can take time and can happen anywhere and with anyone.
Again saying it was not your mistake nor ours, there is a different department for refund and then "marked complete but not delivered" which converts to refund after 24 hours and the person gets a refund after assessment.
Again we are not stopping you to work with any other panel and not asking you to only work with us.
And we are unlike others, we have a system and support we work with policies so we stand by that. You can reach them by WhatsApp or telegram and they would revert.
Regards
why don't you explain this? unprofessional and bad support, what is with this attitude ? I am not going to order from you but still people need to see what is going on here and know what to expect (the worst) you only fix when is about shitlist, poor guys who don't know about this, I can't imagine how you act with them, you are afraid that I expose you and risk getting shitlisted here that\s why you disabled my account, run away instead of fixing your support, disable non working service and help the clients when needed, you like the money don't you? but when you have it you do not care anymore if there are issues, how can you say 36 hours, then 6 then 24 then 24, who's fault is here? mine? that I do not wait for your endless prolongs? or you that you don't respect your word?
Previous revert::
with due respect and your request to start working again, we made amendments last time
I took notes from your last comment and as you know by the process now, I needed to look into the matter and would reply in the next revert. We can not know everything in seconds after reading your comment as this is the BHW team, not the support team
Here I am replying in our next revert.
First of all, you are refunded
Second, I believe we are not a good fit so it is better we do not work together, you can work with any other supplier who suits best for you, we are not holding you to work with only us in any way or form.
Third, we do not chargeback, and unlike others, we refund without asking any questions
Fourth, you asked (requested and apologised) to work with us so we did and now again you have a similar pattern coming up but we are here to provide clarifications.
Fifth, you are refunded
0.24$ for your order. Attached is the screenshot for your reference,
You had https://prnt.sc/wjlye_Uwr0eG 0.89$ balance, we did refund your card with 1$ https://prnt.sc/lTUbmQ21nhi_
Sixth, we asked you last time not to work with us if it does not suit you and work where you get better support as out of 100 we can support 99 clients, we are not suitable for you.
Seventh, This time, we were searching for bugs as it takes time. Youtube Facebook SoundCloud has better developers who update the system regularly, in accordance to that we have to find the bug that has been updated and then use it to provide the service
Eighth, we were pushing but not hardly done and after 24 hours you get a refund, when I checked yesterday it was 14 hrs for "marked as complete but not delivered", You were ANYHOW ABOUT TO GET THE REFUND
Moreover, we are in business since 2014 and completed almost a decade in business, we must be doing something correctly. You can go to the homepage of smmraja without logging in, and see the happy users. If our support was bad there won't be deposits or people working. SMM market always gets bugs and finding it is the hardest task that can take 1 hr to 1 week. Companies code so that we can not understand
Lastly, you do not need to again say "I AM MAKING SHITLIST" You can just PM can you to have a look at what's taking long. We would reply there in 5-6 hrs but on thread, it is after 24 hours
Hope you understand. If you do not want to work with us, you are more than welcome to not work with us.
Regards
