1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

SENUKE XCR - Refund Request

Discussion in 'Black Hat SEO Tools' started by dmxn2k, Mar 27, 2013.

  1. dmxn2k

    dmxn2k Newbie

    Joined:
    Jun 22, 2011
    Messages:
    13
    Likes Received:
    0
    I started the SENUKE XCR 14 day trial on March 1, 2013. I performed a couple of Full Monty runs, and I can testify to added back links for my site. It's a good product.

    Unfortunately, I ran into some medical problems that prohibited me from using SENUKE any further, and demanded that - for now - I mind my medical bills before anything else. So I sent a refund request last Friday and Saturday to the support email and contact email provided on my PayPal receipt.

    SENUKE promises to refund within 30 days of starting the free trial. It's Tuesday the 26th now, and I haven't received word from SENUKE. I called a moment ago and received a voicemail.

    How long should I expect it to take for someone to get back to me? If they take longer than four days to respond, will it become more difficult to get a refund, or will they honor my earlier request?
     
  2. dmxn2k

    dmxn2k Newbie

    Joined:
    Jun 22, 2011
    Messages:
    13
    Likes Received:
    0
    I came here because this is a large community of which a significant portion has used SENUKE. If someone has encountered a similar issue, one might be able to advise me.

    If I wanted a quick blast, I'd have taken advantage of their 14 day free trial.

    edit: I mentioned the blast to let everyone know that I do not ask for a refund out of poor will. If I simply came to these boards saying I requested a refund - without backstory - it might reflect poorly on the product. I don't wish to degrade their product.

    The only issue I have is with the lack of customer support.

    final edit: I shouldn't even say lack of customer support. They've been helpful, but this instance is slower than I'd wish, especially considering their usual 24-48 hour response time.
     
    Last edited: Mar 27, 2013
  3. ShadeDream

    ShadeDream Elite Member

    Joined:
    Nov 27, 2008
    Messages:
    2,209
    Likes Received:
    5,229
    Location:
    He who laughs last, laughs longest.
    I think you should just STFU. :)
     
  4. fad3r

    fad3r Power Member

    Joined:
    Sep 17, 2011
    Messages:
    733
    Likes Received:
    115
    Location:
    nyc
    Go on the senuke forum. They are pretty friendly over there.
     
    • Thanks Thanks x 1
  5. dmxn2k

    dmxn2k Newbie

    Joined:
    Jun 22, 2011
    Messages:
    13
    Likes Received:
    0
    Thank you for the suggestion. Just dropped a message there. Hope it turns out well.
     
  6. molibwe

    molibwe Regular Member

    Joined:
    Dec 18, 2012
    Messages:
    402
    Likes Received:
    46
    Home Page:

    OP, did you get your refund?
    How did it turn out?
    Actually I want to get refund too, coz I made a mistake I wasn't ready to buy the software, was trying it and the trial finished and automatic payment from paypal happened.

    I went ahead and open a thread on their forum but no one seemed to give a fuck.
    Sent a message to the paypal email that received the payment and the billing staff, and support.. I've not received any reply yet.

    Are they slow in this kind of stuffs?
    Anyway I have paypal, if they don't refund I can open a dispute.

    Hoping to receive a message from them soon.
     
  7. gullsinn

    gullsinn Jr. VIP Jr. VIP Premium Member

    Joined:
    Dec 24, 2009
    Messages:
    2,425
    Likes Received:
    2,209
    Occupation:
    Jobless :D
    Location:
    Graveyard
    Home Page:
    Yes try on senuk XCR forum and keep sending emails to their support and BTW ShadeDream what is this STFU?
     
  8. Xp3r7

    Xp3r7 Regular Member

    Joined:
    Sep 9, 2011
    Messages:
    286
    Likes Received:
    386
    Occupation:
    Freelancer
    Location:
    In the middle of nowhere
    @gullsinn, here you are:

    [​IMG]
     
  9. Scritty

    Scritty Elite Member Premium Member

    Joined:
    May 1, 2010
    Messages:
    2,787
    Likes Received:
    4,477
    Occupation:
    Affiliate Marketer
    Location:
    UK
    Home Page:
    The Nuke guys are pretty solid. I have had dealings with Joe and he has never let me down - They were dealing with some payment processing for another product last week (Sitebildz) so may be a "little behind the 8 ball" a few days back.
    I know they are all sorted now and solid as a rock - so just send a polite reminder and I'm certain you'll get your refund no problem.

    Scritty
     
  10. dmxn2k

    dmxn2k Newbie

    Joined:
    Jun 22, 2011
    Messages:
    13
    Likes Received:
    0
    Hey, so sorry for not keeping you guys updated about this. I ended up getting a refund, but I went through PayPal to get it. PayPal offers a resolution where they try to contact the seller (SENuke in this case) and then if SENuke doesn't respond they will refund the money in 14 days. I got the refund faster because I kept pestering PayPal, but....

    SENuke is a bunch of great guys. I've ordered from them since I originally had my problem a few months ago and I got customer service as if I'd never made the refund request before. I'm even going to reorder it for a few months starting in a day or two because I recently got a job promoting a dental office.

    I do recommend going through SENuke and, like Scritty says, a polite reminder will get them in action. They've helped me out with other problems and responded promptly. I was just under so much pressure from being sick and needing that money before. I hope I didn't come off as if I was attacking SENuke.

    It's a great product with great customer service. Keep at it and let us know how they respond.

    dmxn2k