We've updated our pricing after extensive feedback with our users. Users overwhelmingly demanded lower up-front fees with a change to the success fee system.
Hello Tim,
I'm pretty sure your users didn't request an increase in success fees as your statement suggests. Apparently this is a squeeze play on your mid-range site sellers.
A seller selling an established site last week for $300 would have realized $44 in Flippa fees. Listing that same site today will cost him $49. Of course moving up in price, the mid-range seller realizes even higher Flippa fees than previously charged. I don't believe even a single seller "demanded" higher fees.
Flippa has never listened to their customer base which is a shame really. If Flippa had listened they'd probably be in the 3000+ listing range today and wouldn't be closing almost half of their listings under $100.
Andrew was on here when the price hike took place in May 2012 referencing expense for full time weekend staff support and a host of other benefits to sellers for the 70% increase in listing fees. Something the sellers never experienced. Now you say sellers demanded to give you more money?
This is just fleecing the mid-range sellers and ignorant high end sellers. Comparing your overall fees to a broker's fee is hardly a legitimate comparison. Brokers I know offer a heap of benefits for both, buyers and sellers of their listings.
Flippa just keeps raising the rates when revenue drops off. In May 2012, Flippa routinely had 2200 listings without any app listings. Since that price increase, aside from the special listing promotions, Flippa hasn't seen those numbers again. That was almost two years ago and instead of the marketplace growing it's dying by just about anyone's standards.
Maybe it's about time you did listen to your clients. Here would be some of their suggestions if you lend an ear:
They would fire your web developer, straight away that is constantly changing and breaking your website costing sellers a ton of fees and headaches. How many Thursday nights (AU Friday nights) did he take the site down without notice? How often did Flippa leave on their Friday night with a new update that broke the website and everyone had to wait 2 days for you to return and fix it? More than I can count.
They would restore your 4 hour extension so they didn't have to stay up all fucking night approving bidders to try and get the best dollar for their websites.
They'd have you permanently boot any seller that has more than one possible linked account. You have networks of more than 100 suspended and banned accounts linked to currently active sellers.
They would have you seriously investigate any listing under $200 with 40 plus bids (DUH).
They'd have you watch that ending soonest page for the shill bidders constantly extending their listings for days on end every 55 minutes.
They'd demand revenue claims at the very least show valid account information.
They'd have you enforce your own damn rules! You guys excuse more reports than you follow up on because you don't have the staff for all the violation reports (or so I was told). Why you even have rules is beyond me. They mean nothing. It takes just a few minutes to find 100 rule violators on any given day. It's quite obvious nobody at Flippa gives a damn about the rules.
I could carry on at least another dozen obvious issues but the point is moot. Flippa is squeezing every last dime out of the platform that is dying a slow death. This recent price increase will just be another short term revenue windfall until more legitimate sellers abandon the platform and scammers fill the void.