-- their staff already apology --

Thread closed

We love our customers, and thanks for understanding. We are here to help! Just let us know what you need.

She already apology and I'm taking it off.

And excuse me, it's her fault, not my fault. I already told her there's nothing to subscribe in the URL she sent me, and I felt like she just never looked at my question then throw the same answer with wrong URL again lol. After that I got fed up and never receive the answer again while I was waiting for a good answer for hours to BUY your product ..., is this disrespect? lol

However, she already apology so nothing to say here now.

Well i must say that im on luminu's side on this one. Maybe lilly made a mistake with the link if theres is lots of other people needing help too. Also the whole conversation is from timeframe less than 2 hours so the answer for your query was fast too. You need to chill down a bit.

I have nothing but good things to say about their support...

yes, whenever i was lazy to read the manual i would just post on their forums with my problems and get answers everytime.
the forum is great for support.