Hey guys.

F*, Ok , I had two accounts with one host.

A VPS, and a Reseller account. Recently, I moved my VPS to hostgator.

When I was certain everything was running smooth, I instructed my old host to discontinue the VPS, but that I'm keeping the Reseller account with around 50 sites on it.

They then deleted the reseller account! All those sites are gone now!

Is there something I can do? Please advise! Can I sue them? I'm loosing business here guys!!

ANY help greatly appreciated!

may we know with which hosting provider you have resellers hosting.

amplehosting dot co dot za

First things first - have you asked about this from your host? I'm sure they'd be much more likely to be able to help you than any of us here... They might have backups.

Every hosting company should have backups.

Yes ask them if they have any backup. Hope it will sort out your problem

Below is the answer I got from them after 16 HRS!!!!

Hi G******,

The domain was hosted under your VPS, and the VPS has been since been removed?

Please advise.
--

Kind Regards
L*** S.

AmpleHosting*co*za - Support

And here is what I answered:

Hello

NO, NO, NO!!!! My VPS ip: (bla bla bla) <---- Still running!!

My reseller ip: (bla bla bla) <----- NOT WORKING!!!!

I was very clear regarding this when I requested the cancellation of the VPS!

You deleted the wrong account!

So, where are all my sites?

Below is the wording of my original email send to you!!

===========================================
Hello

username:bla bla bla

Can you please cancel the following product I have with you?
Web Hosting: VPS WHM 1

I am still going to continue with this package:
Web Hosting: Reseller-U-Silver

Awaiting your reply.

Warm Regards

I guess if its a mistake they will activate it as every host have backups try to call them if you have phone numbers.

I just login to my tickets account with my host. They edited the ticket i've send!

I see only this line in the ticket!

NO, NO, NO!!!! My VPS ip: (bla bla bla)

Why would they do that?

Originally Posted by hitman247

Every hosting company should have backups.

not true. Several of the larger ones do backups, yes. But not every host. IMO - if your sites are important enough, you should never rely on a host to back them up. Make your own backups.

My guess is that you are the one that made the mistake and not them - there is no reason for the host to "change" your ticket as they are not liable for anything that happens with your sites. This is why they have TOS and unless they triple-charge your credit card or do something that borders on a criminal activity, you cannot sue them or ask for monetary compensation.

My advice is to take a deep breath and sort it out with them - regardless if you think that it's all their fault, simply be professional and try to get it sorted out ASAP. You have nothing to worry about as I have had sites down for days and that has never affected my long-term SE traffic - as soon as your sites are back, everything should be back to normal.

Good luck




PS barbaric_mustard is right - if you have a smaller account with a host, your sites might not be automatically backed up. Some hosts offer back-ups as an extra that you have to pay for, some will have it included in your plan no matter how small, but you should always have an up to date backup on your hard drive and external media as well (DVDs, CDs, etc.).

I can promise you though, THEY are the ones who deleted the WRONG account!

As I said, I have two accounts with them. VPS and RESELLER!

They deleted the wrong one!

Its obviously their FAULT!

for i = 0 to 999;

if theyedityourticket = yes
Send them a new ticket with the same content
endif

next

Originally Posted by bongli

Its obviously their FAULT!

for i = 0 to 999;

if theyedityourticket = yes
Send them a new ticket with the same content
endif

next

lol

AND it is my birthday today on top of it all!! Nice gift!!

Happy BirthDay Rock it

And Why Dont You Phone Either Support or email To The Host Admins rather than Talking to the Rented/Paid Ticket Keepers?

If they have edited your ticket, The thing is, the Person Did wrong by mistake and he want to continue his Job

Phone em up, Or email to someone who is even Top than Ticket keepers That Should Solve it!

~ExP~

haven't tried it but this may work

HTML Code:

http://warrick.cs.odu.edu/

or you may be able to copy content from a cached version on google using site:whateveryoursiteis.com

or waybackmachine.com

good luck, hopefully your host has a backup

i don;t think they are legit company

they are edited your ticket ------------ may be they are hiding there fault

keep send messages and try to send message on site admin id (check on who.is)

I hope this one will help you
if not, i will tell all webmaster forum about this one..
and sure, this company will be "spammed" "scanned" "deleted" and than "recycle bin \"

You are now chatting with Kathryn J. (Live Support)

Kathryn J.: How can I assist
tedy:
tedy: just inform to you
tedy: you need my information
tedy:
tedy: hxxp://---.blackhatworld.com/blackhat-seo/shit-list/245992-help-sh-t-my-host-deleted-all-my-sites.html
tedy: and this thread followed by all members to other forum
tedy: if you not resolved A.S.A.P
tedy: i don't know with your company in next day
Kathryn J.: One moment please...\
tedy: this not mine
tedy: just tell you
Kathryn J.: I will get someone to rewsolve this
tedy: if i see, not resolved in 24 Hours..
Kathryn J.: immediately
tedy: i will tell all webmaster, in my forum too..
Kathryn J.: Resolve*
tedy: Thanks
tedy:

Originally Posted by extremephp

Happy BirthDay Rock it

And Why Dont You Phone Either Support or email To The Host Admins rather than Talking to the Rented/Paid Ticket Keepers?

If they have edited your ticket, The thing is, the Person Did wrong by mistake and he want to continue his Job

Phone em up, Or email to someone who is even Top than Ticket keepers That Should Solve it!

~ExP~

Thanks bud! Just contacted them via phone!! Waiting for their response now!

Originally Posted by lastkiss

I hope this one will help you
if not, i will tell all webmaster forum about this one..
and sure, this company will be "spammed" "scanned" "deleted" and than "recycle bin \"

hehehehe!!! you crazy bull!! . Ok, give them chance to answer my phonecall first. good one! haha

Happy Birthday WickedGuy!

Hope you get your Sites Back Soon...

Sending some positive karma to you right now! Really hope this works out, I couldnt imagine losing all my shit.

Note to everybody - BACKUP ALL YOUR SHIT RIGHT NOW WHEN YOU ARE READING THIS!
Like now, not after downloading another ebook from dl section, NOW!

Lol @Andy.

And sure thing good one. But if they have a reasonable server they have backups. Hope everything gets well. And congrats don't let this F* your birthday up

If YouSendComplainTicket = true then
'edit ticker content to cover my ass
endif

--------------------------
They should have backup even they deleted your data. By the way, never use hosting that does not provide backup service.

If you using wordpress as platform, zip whole site and download to your own computer after you've completed all settings. For content, you may use wordpress backup plugin to auto backup daily/weekly depends on your preference.

Not smart move fella...

Originally Posted by lastkiss

I hope this one will help you
if not, i will tell all webmaster forum about this one..
and sure, this company will be "spammed" "scanned" "deleted" and than "recycle bin \"

its seems like they affraid then edit ur ticket .. really suck

They just contacted me asking what my reseller account name was. Maybe they got backup and want to restore!!!

Keep your thumbs tight guys!!

UPDATE: received this email just now!

Hi,

Sincere apologies for the delay - but we need your full domain name?

Is the reseller domain name:bla bla bla ?

Please advise as soon as possible so that we can correct this.
--

Kind Regards

Originally Posted by wickedguy

UPDATE: received this email just now!

great it seems they are now trying to restore ur sites.

hope they have backups

So, See How a Phone Call Did It!

Also tell them that the ticket you submitted was Edited by the staff! Just leave them The Ticket No. And they Will Pull Out the Bloody Guy who Play Games Even on Sensitive stuff like this! Well, He deserves to be kicked out!

~ExP~

lol... funny comments...

Too bad about your sites being deleted.. hoping for the best.. And Happy Belated Birthday!

So as you can all see I kinda panicked while reading this lol and here`s what I did to make sure to be protected from being destroyed by some ********up from host side:

In my bluehost cpanel I got an option that creates a full backup of all files and MySQL databases to my ftp home directory so I let it create this.

After that downloaded it and copied the backup also to my external HDD.

Third copy was uploaded to free cloud storage at mysites.com (get the desktop client first&then upload).

I suggest that you all do the same from time to time because not backing up your shit is the mother of all epic ********ups

I didn't know showing this BHW thread would actually get them to apologize AND correct the mistake. I am really impressed by BHW.

BHW really is the best IM forum on the internet.

Originally Posted by daserpent

I didn't know showing this BHW thread would actually get them to apologize AND correct the mistake. I am really impressed by BHW.

BHW really is the best IM forum on the internet.

He phoned them.
That silly chat didn't help at all.
Because they would need to register, before they could see this thread.
And when you work at such a chat center, you don't have the time to register a account, visit your email, and activate it.

Silly people.

Originally Posted by menzow

He phoned them.
That silly chat didn't help at all.
Because they would need to register, before they could see this thread.
And when you work at such a chat center, you don't have the time to register a account, visit your email, and activate it.

Silly people.

I don't think you need to register to see this thread...

Update:

please send me your vps login details.

I await your response.
--

kind regards

Update:

hi,

thanks, we will sort this out shortly.
--

kind regards

Hi Guys

You can read here what I did to save my ass a bit while waiting!

http://www.blackhatworld.com/blackha...your-butt.html

WOW.. that is rough man, i guess backup your stuff is the word

I always save this type of stuff on a 500GB drive, my computer and of course the website it's hosted on.

Lesson learned though, huh?

It happens to the best of us.

It is their fault, however you are basically a pawn due to the Terms of Service. They aren't liable. Most hosts keep backups but you want to contact them ASAP.

Back up your stuff in the future. Lesson learned the hard way unfortunately


-Good Luck

I have a server to backup my Reseller cPanel/WHM account, if any of you guys would like to use it and my server let me know.

^^ Same, but generally every host takes back-ups.

Originally Posted by StableLayer

^^ Same, but generally every host takes back-ups.

Yeah most say they do, but on many occasions I've relied on my "hosts" backup and they never do.