What a story ..

http://gma.yahoo.com/blogs/abc-blogs...131752629.html

To say the least it is ugly but wondering how an Offline Consultant would advise a client like this Dentist on how to manage the bad PR she is getting.

JQ

Wow sending $100 a day invoices for keeping the content online is dumb and on top of that why such the huge bill? That is why he had the patient sign that form in the first place. Nice find man.

Looks like a case for Judge Judy.

I would find another dentist to help. Chances are these type of dentist/client will use the same legal tactic on all their dealings, including to the offline consultant themselves.

I always look out for red flags, what they do to others will often what they will do to you.

Plus, why not use your skills to help those who are worthy of your help?

More for their competitors.

The dentist sounds like a con artist.

Originally Posted by jonnyquest

What a story ..

http://gma.yahoo.com/blogs/abc-blogs...131752629.html

To say the least it is ugly but wondering how an Offline Consultant would advise a client like this Dentist on how to manage the bad PR she is getting.

JQ

I provide Reputation Management like this quite often to some of my offline clients. Fighting negative reputation can be hard, but there are some things you can do:

• Try getting the page removed by claiming that practice no longer exists and then put it back up
• Try and claim the reviews as spam or a competitor back this up by pointing out short comings in their yelp account (few reviews, few friends, etc)
• Try and focus on bringing up the positive reviews
• As the business owner reply to the comment and try and explain the otherside of the story

Reputation can be hard to manage but not impossible, also you can try beating out Yelp in the searches with a review microsite of your own

Um wow. She's promoting her CD on the front page of her website. Since being found out, she's gotten about 45 more bad reviews.

Originally Posted by marusia

Um wow. She's promoting her CD on the front page of her website. Since being found out, she's gotten about 45 more bad reviews.

LOLOL, just saw her yelp. It's getting hammered with negative reviews.

Code:

http://www.yelp.com/biz/stacy-makhnevich-dds-new-york

Lol sues over bad rep and as a result, gets an even worse rep.

$100 per day......hahaha this is ridiculous.

I can't believe how people waste their time and energy. At the same time this is a good example how critical yelp is to local businesses.

Originally Posted by thedon23

LOLOL, just saw her yelp. It's getting hammered with negative reviews.

Code:

http://www.yelp.com/biz/stacy-makhnevich-dds-new-york

Thanks all for the response ... she has the "Herman Cain Syndrome" ...all it takes is one and everybody else piles on.

She will never get rid of those negative reviews now .. ha

JQ

Originally Posted by thedon23

LOLOL, just saw her yelp. It's getting hammered with negative reviews.

Code:

*snip* can't post urls *snip*

Ahaha, yeah. She's really not thought this through. She now just comes across as extremely shady and out to rip people off. She's probably destroyed her business when all she had to do was hand the documents over to the guy so he could pass them on to his insurance company. Complete and utter madness.

LOL one of the reviews:
"This chick may be totally unethical but I give her 5 stars for her great set of tits."

Without knowing all that was in the confidentiality agreement I would assume that the law is one the dentist's side. Confidentiality agreements are not a breech of freedom of speech because no one is coerced to use them. This man could have gone to another dentist if he didn't feel right about it. He chose to stay with her because of the pain. She did not cause the pain, she fixed it. For a New York dentist $100 per day sounds reasonable when it comes to damages. It may have even been a clause in the contract, we don't know.

He broke the contract and now he is going to have to pay the consequences.

Those additional yelp reviews will not hold since it is very clear that they have never used her service.

Yes, she comes off as a bitch. I personally don't care if a dentist is a bitch. I care about if they get the job done well. With the patient in question she got the job done well. The problem was with how the office handled the paperwork.

Originally Posted by Ricky Roma

LOL one of the reviews:
"This chick may be totally unethical but I give her 5 stars for her great set of tits."

Haha, yeah, I saw that one too. Classic.

Originally Posted by LBrown

Without knowing all that was in the confidentiality agreement I would assume that the law is one the dentist's side. Confidentiality agreements are not a breech of freedom of speech because no one is coerced to use them. This man could have gone to another dentist if he didn't feel right about it. He chose to stay with her because of the pain. She did not cause the pain, she fixed it. For a New York dentist $100 per day sounds reasonable when it comes to damages. It may have even been a clause in the contract, we don't know.

He broke the contract and now he is going to have to pay the consequences.

Those additional yelp reviews will not hold since it is very clear that they have never used her service.

Yes, she comes off as a bitch. I personally don't care if a dentist is a bitch. I care about if they get the job done well. With the patient in question she got the job done well. The problem was with how the office handled the paperwork.

Pretty sure the paperwork is part of "the job", so she didn't exactly do the job well.

And I think the issue people have is that if you're having patients sign such a contract, then you might be hiding something.

My dentist has never made me sign such a contract, and he has a 5 star rating on Yelp.

Maybe a valid defence would be that he was in distress and could not make reasonable decisions. I guess some judges, juries whatever would agree that not many people can think clearly when in pain.

It is also a question of local law whether emergency treatments can be tied to a willingness to waive stuff. Otherwise first thing in the E.R. would be to sign forms agreeing not to talk.

Originally Posted by LBrown

Without knowing all that was in the confidentiality agreement I would assume that the law is one the dentist's side. Confidentiality agreements are not a breech of freedom of speech because no one is coerced to use them. This man could have gone to another dentist if he didn't feel right about it. He chose to stay with her because of the pain. She did not cause the pain, she fixed it. For a New York dentist $100 per day sounds reasonable when it comes to damages. It may have even been a clause in the contract, we don't know.

He broke the contract and now he is going to have to pay the consequences.

Those additional yelp reviews will not hold since it is very clear that they have never used her service.

Yes, she comes off as a bitch. I personally don't care if a dentist is a bitch. I care about if they get the job done well. With the patient in question she got the job done well. The problem was with how the office handled the paperwork.

I think the big picture here is that most people don't like to do business with a SHADY person like this. I mean, if you're offering a legit service, why would you be worried about people leaving you negative reviews?

Unless the person is a psychopath, I've never heard of a customer/patient/client leaving a bad review when they were pleased with the service they received. Makes no sense at all.

I do realize in some cases a business owner does need to cover their own ass, but prohibiting the customer to leave reviews? Sounds shady.

damn her business is pretty much ruined now. what a fucking bitch for suing her patient

Wow that is totally nuts and a really bad legal contract

She does look like one of those high maintenance bitch. I don't know what she is selling after visiting her website. Her dental work or her body? If I were just shown to her page, I would thought it was an escort site, seriously.

She is pretty good looking. I can f%#k her without gagging

[QUOTE=Winchester;3536119]I provide Reputation Management like this quite often to some of my offline clients. Fighting negative reputation can be hard, but there are some things you can do:

• Try getting the page removed by claiming that practice no longer exists and then put it back up
• Try and claim the reviews as spam or a competitor back this up by pointing out short comings in their yelp account (few reviews, few friends, etc)
• Try and focus on bringing up the positive reviews
• As the business owner reply to the comment and try and explain the otherside of the story

With yelp goodluck with trying to talk to a human. And when you do it's the same canned speach. You really have to be creative with yelp.
With yelp I go in steps.
1. White hat- contact the bad reviewer and try to work it out.
2. Grey hat- Contact yelp if you can and scream until they comply with taking off the add with above mentioned steps.
3. Black hat- ?