Fiverr Disabled My Account Because Of Other User

 

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Hey i must share this even if I'm in hurry. Yesterday they started fu***ng me ...
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    Default Fiverr Disabled My Account Because Of Other User

    Hey i must share this even if I'm in hurry.

    Yesterday they started fu***ng me and today i noticed that my account is disabled. Do you know why ? It's because other user ordered from me a promotional gig and attached some website (fiverr clone website) and because of that they disabled it. I didn't even delivered order to that guy I canceled it. How can this be possible?

    I worked so hard to maintain all positive feedbacsk and now this, uhhhhh!
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    Last edited by liskaa; 08-23-2012 at 09:40 AM.
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    Default Re: Fiverr Disabled My Account Because Of Other User

    Is there chance i can activcate my account again ? Please suggest me something guys..
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    Default Re: Fiverr Disabled My Account Because Of Other User

    Wow, that was harsh from them. It was not your fault that he broke the TOS. I think you should open a ticket explaining the situation.

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    Default Re: Fiverr Disabled My Account Because Of Other User

    I would contact them to explain ASAP, the longer you wait to contact them the less chance you'll be restored.

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    Default Re: Fiverr Disabled My Account Because Of Other User

    You can try contacting them, but I have never heard of anyone succeeding in getting their disabled account back - once it's disabled, it's gone forever, I don't think that they are that much interested in hearing you out.... You should still contact them though, you have nothing to lose

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    Default Re: Fiverr Disabled My Account Because Of Other User

    I just contacted them regarding such issues and this is what they said:

    Quote Originally Posted by Fiverr Support
    Anytime you receive an order from a buyer that violates our TOS, please contact us immediately and do not provide the service. The order will need to be canceled as well.
    I think you only have contact them, you shall not cancel the order by your own.

    Also, do as I told you previously, contact them and discuss your issue.

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    Default Re: Fiverr Disabled My Account Because Of Other User

    It's sems that they are not reading what I'm saying their last response is:
    ---------------------------------------------------------------------------

    ME:
    "As a community and a marketplace, we cannot accept undermining our community by referring users to or promoting alternative services"

    I didnt do that i didnt refered/promoted anything, why this... NOOOOOOOOOOOOOOOOOOO!!!! Hey please check, what i promoted what? my account is disabled without reason... very nice...
    I didnt refered users to alternative services, I didnt, i canceled order and didn't delivered it.

    Support:
    There is no mistake and your account will not be reinstated. Contact us in 45-90 days and we will allow you to withdraw your earnings.
    -----------------------------------------------------------------------------------------------

    How the hell there is no mistake, it's big mistake!
    Last edited by liskaa; 08-23-2012 at 11:18 AM.
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    Default Re: Fiverr Disabled My Account Because Of Other User

    Contact them again and emphasize on that it was not your mistake and that you never requested such info. Tell them more about your gig and your relation to the buyer.

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    Default Re: Fiverr Disabled My Account Because Of Other User

    Fiverr support is run by morons. Don't expect anything from them.

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    Default Re: Fiverr Disabled My Account Because Of Other User

    Worst case scenario, you just create a new account with a new paypal email. Since you already have a system in place to process orders, shouldn't be too hard to rank your gigs back. Also, it's a good idea to have multiple accounts at fiverr and distribute your gigs over them, just in case they decide to ban your account in the future.

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    Default Re: Fiverr Disabled My Account Because Of Other User

    Fiverr support is just useless!!!!

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    Default Re: Fiverr Disabled My Account Because Of Other User

    What to do now? wait until 45 - 90 days to finished?

    If i were you. I will start make another account, multiple seller accounts.

    Make 1 stealth paypal Acc, Use only 1 fiverr seller account to withdraw.

    Transfer your funds to your real PP acc.

    DONE! while you are waiting... you still earn $.

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    Default Re: Fiverr Disabled My Account Because Of Other User

    Quote Originally Posted by warner410 View Post
    Fiverr support is run by morons. Don't expect anything from them.
    I had arround 500$ hardly earned, Uh I'm so angry.

    You are right they are morons, omg i can't belive how they are stupid. I'm talking about one thing they are responding with totaly another.

    Ok i wrote 2 pages in detail what happened so now i will contact them again.

    btw is there any other way i can contact fiverr, because theses from support are not friendly..
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    Default Re: Fiverr Disabled My Account Because Of Other User

    HAhahaaha, They are just closing my tickets and they are not responding..
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    Default Re: Fiverr Disabled My Account Because Of Other User

    Just get on sixerr.com, sevenerr.com or eighterr.com and make more money!

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    Default Re: Fiverr Disabled My Account Because Of Other User

    Quote Originally Posted by liskaa View Post
    Ok i wrote 2 pages in detail what happened so now i will contact them again.
    It's a very common problem with fiverr. Their support is not programmed to think.

    You can get a seller banned by just sending him your contact info. .

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    Default Re: Fiverr Disabled My Account Because Of Other User

    Quote Originally Posted by liskaa View Post
    HAhahaaha, They are just closing my tickets and they are not responding..
    I'm pissed off, Probably i will never again use fiverr...idiots!
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    Default Re: Fiverr Disabled My Account Because Of Other User

    So what I can do now, when they are not responding.
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    Default Re: Fiverr Disabled My Account Because Of Other User

    first of all this "As a community and a marketplace, we cannot accept undermining our community by referring users to or promoting alternative services" is a copy and paste reply from them. They are just support and this is what they are given (a script to reply with) They will not get into any discussion with you and are not allowed to and most of them barely have two brain cells to rub together ..Once your account is disabled its toast for good. They will not escalate any ticket to someone with more than two brain cells... and will ignore you or suspend your ticket. It's not just clone sites, even people promoting sites that are offering services that are sold on fiverr are considered competitors in many cases.. If you ask them they will never tell you or state openly what sites are considered competitors, until they ban and they will ban you. The last time they said to someone they were dealing with a competitor that was not a clone site legal action was started (by the buyer) and this was quite some time back. Ask them what a competitor is and see what reply you get, or don't get. Anyway their support staff are about as useful as a condom in a convent and its pointless trying to have any intelligent discourse with them.

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    Default Re: Fiverr Disabled My Account Because Of Other User

    Fiverr support is fine. It very much depends how do you explain the problem you have. Excuse me but with statemants like "NOOOOOOOOOOO!" you won't make big deal. You have to sound very polite and very professional.

    I had problems too on fiverr (i.e.2 bad reviews on the same gig from a competitor and both was erased and that competitor was banned ; I also lost my level 2 due a costumer who called me names and after contacting support and explaining the entire situation I got my level back and finally I've got 4 scumbags who ask for refunds right after I delivered the orders claiming all sort oh shitty reasons for that. Again I contacted support delivered them some screenshots and explaining the problem and guess what? All of them were banned and I kept my money.) and every time I contacted support my problem was solved.

    It really DOES matter the way you talk to them and also you have to be very specific at details. Screenshots will also help you a lot in such kind of disputes.
    Last edited by shesdead; 08-23-2012 at 02:46 PM.

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    Default Re: Fiverr Disabled My Account Because Of Other User

    Their support is too bad but still I was able to sort out few things 3-4 times. I just noted that all the time they acted in favor of me was when I was talking to a female representative. :P Try again. You might get lucky this time.

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    Default Re: Fiverr Disabled My Account Because Of Other User

    Quote Originally Posted by shesdead View Post
    Fiverr support is fine. It very much depends how do you explain the problem you have. Excuse me but with statemants like "NOOOOOOOOOOO!" you won't make big deal. You have to sound very polite and very professional.

    I had problems too on fiverr (i.e.2 bad reviews on the same gig from a competitor and both was erased and that competitor was banned ; I also lost my level 2 due a costumer who called me names and after contacting support and explaining the entire situation I got my level back and finally I've got 4 scumbags who ask for refunds right after I delivered the orders claiming all sort oh shitty reasons for that. Again I contacted support delivered them some screenshots and explaining the problem and guess what? All of them were banned and I kept my money.) and every time I contacted support my problem was solved.

    It really DOES matter the way you talk to them and also you have to be very specific at details. Screenshots will also help you a lot in such kind of disputes.
    This is a completely different issue to the issues that you had. When it comes to doing gigs for competitors they will ban you, without exception and there is NO discussion. It's goodbye and don't come back. Even if its a mistake, like it obviously appears to be with this guy. They will not and cannot discuss it with you. You are banned. Once your account is gone its gone.

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    Default Re: Fiverr Disabled My Account Because Of Other User

    Quote Originally Posted by MrGrumpy View Post
    This is a completely different issue to the issues that you had. When it comes to doing gigs for competitors they will ban you, without exception and there is NO discussion. It's goodbye and don't come back. Even if its a mistake, like it obviously appears to be with this guy. They will not and cannot discuss it with you. You are banned. Once your account is gone its gone.
    Man this is impossible. That means with $5 you can shot down any competitor account just placing an order containing a fiverr clone. What's the seller's fault in this case? I can tell you this is not a dead end situation. Otherwise a whole banning accounts tornado can be release on fiverr easily.

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    Default Re: Fiverr Disabled My Account Because Of Other User

    Quote Originally Posted by MrGrumpy View Post
    This is a completely different issue to the issues that you had. When it comes to doing gigs for competitors they will ban you, without exception and there is NO discussion. It's goodbye and don't come back. Even if its a mistake, like it obviously appears to be with this guy. They will not and cannot discuss it with you. You are banned. Once your account is gone its gone.
    He just placed order and i didnt delivered it, i request cancelation! But that was not enough, they baned me
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    Default Re: Fiverr Disabled My Account Because Of Other User

    Quote Originally Posted by shesdead View Post
    Man this is impossible. That means with $5 you can shot down any competitor account just placing an order containing a fiverr clone. What's the seller fault in this case? I can tell you this is not a dead end situation. Otherwise a whole banning accounts tornado can be release on fiverr easily.
    Fiverr are on a rampage with this. If they see anyone doing gigs for competitors they will close your account. With this guy, from what he said, he did not even do the gig and they still closed his account! Its obviously a mistake in his case and fiverr will not normally close the account just because a competitor asked you to do a gig. I think you will find a lot of this is automated though. Support do not personally read through your orders looking for gigs from competitors..and the problem is once your account is terminated like this you cannot get it back. This is the level of stupidity you have got there.

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    Default Re: Fiverr Disabled My Account Because Of Other User

    Quote Originally Posted by liskaa View Post
    He just placed order and i didnt delivered it, i request cancelation! But that was not enough, they baned me
    Yeah, unfortunately once they ban you like this and start ignoring your tickets you are toast. I'm pretty sure you dealt with one of the three stooges, Ryan, Max, or God help you, Jay. You can try a few things. wait until there shift is over and send another message, if you are very lucky you might get one of the girls and they are more helpful, the problem is once you get the copy and paste reply saying, no mistake, it's on the system and everyone can see it. The other thing you can try is send messages to their twitter account. They hate being pulled up like this on social media, but I'm sure they will ignore you once they realise who you are and if you keep sending messages they will block you from accessing their twitter account.

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    Default Re: Fiverr Disabled My Account Because Of Other User

    Quote Originally Posted by MrGrumpy View Post
    Yeah, unfortunately once they ban you like this and start ignoring your tickets you are toast. I'm pretty sure you dealt with one of the three stooges, Ryan, Max, or God help you, Jay. You can try a few things. wait until there shift is over and send another message, if you are very lucky you might get one of the girls and they are more helpful, the problem is once you get the copy and paste reply saying, no mistake, it's on the system and everyone can see it. The other thing you can try is send messages to their twitter account. They hate being pulled up like this on social media, but I'm sure they will ignore you once they realise who you are and if you keep sending messages they will block you from accessing their twitter account.
    It sesms that I'm not lucky, yes i talked with all them: Ryan, Max, and Jay and a little bit with Julia, but most of the time it was Max!

    Bro how do you know all this Do you have negative experience with them too ?

    Here is short update:

    I wrote 2 pages in word and sent them, i described how this began etc.

    HAHAHA For 2 pages of a detailed description I'm getting this

    Max of course:

    "We have addressed your concerns. There is no mistake. Continued requests will not change this response. Please contact us again in 45-90 days."

    What after 45-90 days? will I be able to withdraw my money without problems or they will again act stupid.
    Last edited by liskaa; 08-23-2012 at 03:45 PM.
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    Default Re: Fiverr Disabled My Account Because Of Other User

    You don't want to know how I know all this... If you had got hold of Julia first you might have been ok. Unfortunately now I don't think you can do much. To be honest I am very surprised that they closed your account without you even doing the gig. Usually its completed gigs that get your account canned, but strange things have been going on there recently and if I was you I would just bite the bullet and create a new account.

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    Default Re: Fiverr Disabled My Account Because Of Other User

    I will try and contact them later on so maybe i will have luck and will get response by someone else, i hope it will be Julia

    What after 45-90 days? will I be able to withdraw my money without problems or they will again act stupid.
    Bro I'm tired of creating new accs, this is my 2nd account which is banned without reason!
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    Default Re: Fiverr Disabled My Account Because Of Other User

    Now they are not responding, do they have number so i can call them ?
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    Default Re: Fiverr Disabled My Account Because Of Other User

    Try facebook and linkedin, get people to hear you. Start a protest.

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    Default Re: Fiverr Disabled My Account Because Of Other User

    Just to let you know My account is back thank you FIVERRRRRRRRRRRRRRRRRRRRRRRRRRR
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    Default Re: Fiverr Disabled My Account Because Of Other User

    I'm very interested about this thread and as someone said Fiverr customer support is terrible and if your unlucky enough to get one of the three stooges 'Ryan, Jay or Max' they will do nothing and are exactly that. Its most likely they also will start closing your tickets or your tickets will constantly become 'awaiting response' no matter what you type. Fiverr are very quick to disable accounts over the most petty of things, because they earn interest on the money and in turn can sometimes even keep it.
    I also agree you have to sound professional and not common when writing to them or they will ignore you.
    My story is this, I was a musician on Fiverr selling my gigs, top rated seller, over 300 positive feedbacks and not one negative feedback and made $2000 in around 6 months through acting & music. i had regular customers and clients..Fiverr disabled my account as they claimed Sony Records had claimed a copyright on a instrumental I used in a gig video..I accepted this and told them I had made a mistake but was happy to remove it. Fiverr wouldn't accept it and they wouldn't even let me withdraw my cleared funds and said they were going to keep $1444 from me. I told them I would take legal action if they did as this was illegal. They closed my ticket. I contacted a solicitor who wrote to them, and after a long battle the solicitor got them to re-activate my account. They were not happy about this in the least but did.
    For your benefit this is there details should you wish to do the same or anyone does:
    14747 N Northsight Blvd Suite 111, PMB 309
    Scottsdale, Arizona 85260
    United States
    480) 624-2599 Fax -- (480) 624-2598

    Hope this helps !

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    Default Re: Fiverr Disabled My Account Because Of Other User

    yeah i'm in the same boat and at this point i think i am going to file charges with police because in essence they have stolen my money i earned. and i did nothing to break the rules.
    thanks moneyhustler88 i am going to look into the info you posted about the solicitor

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    Default Re: Fiverr Disabled My Account Because Of Other User

    so has anyone thought of this yet? i was taking screen shots every day of my earnings. i am going to send them to paypal as proof of what i was making on fiverr. and then i am going to dispute every cent i ever spent on fiverr under the reason that fiverr has stolen from me and i will be pressing charges. i would assume paypal will most likely put a lot of pressure on fiverr to return the money as paypal has a lot more clout then fiverr and i dont think paypal wants to be in the middle of legal charges. and as all charges go through paypal to fiverr i think they would be sort of involved regardless if they did anything wrong. paypal disputes have never done me wrong so i think i am going to go this route unless fiverr agrees to pay me the money i earned on there site. if they do that i will just create like 10 new accounts on there haha

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    Default Re: Fiverr Disabled My Account Because Of Other User

    Fiverr support is lame. All of them are very stupid. I asked them if I can have 3 different accounts from the same ip because my bro and sis are also working for home and they said '' sure as long as you're different persons '' and after a few months they banned all 3 accounts...

    They are plain idiots

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    Default Re: Fiverr Disabled My Account Because Of Other User

    Hey start spaming their facebook, twitter, pinterest... just spam , create a blog with screenshots and start posting link all around net on socila media etc. try contacting fiverr owner on twitter..

    I did all this and they gave me my account back

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    Default Re: Fiverr Disabled My Account Because Of Other User

    I think yes. Just approach Fiverr Admin through their contact or in their facebook page. Prove to them that you are innocent. Anyway, I am selling my fiverr account that has level 2 Gig and is earning an accumulation of $700+ since I created the Gig few months ago. If you are interested, I will send you the details. Plus I will also show you some tips and tricks to get more clients and also order your extra Gigs. I will also share to you how to communicate with your clients.

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    Default Re: Fiverr Disabled My Account Because Of Other User

    Quote Originally Posted by felixalbutra View Post
    I think yes. Just approach Fiverr Admin through their contact or in their facebook page. Prove to them that you are innocent. Anyway, I am selling my fiverr account that has level 2 Gig and is earning an accumulation of $700+ since I created the Gig few months ago. If you are interested, I will send you the details. Plus I will also show you some tips and tricks to get more clients and also order your extra Gigs. I will also share to you how to communicate with your clients.
    I got an account back from being disabled, but it was a long battle. To be fair i lost another account which earned $3000 in 2 months and they just ignored me..they are getting worse..and if your unlucky to have one of the three stooges max, ryan or jay..you may as well kiss your account goodbye

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    Default Re: Fiverr Disabled My Account Because Of Other User

    Oh and here's fiverrs other details as they hide in Israel too:
    Fiverr Corporate Office Headquarters
    Fiverr.com
    3514 International Drive Northwest
    Washington, DC 20008 USA

    Fiverr International Ltd.
    14 HaMelacha St. Binyamina 30500, PoBox :355
    Israel
    Corporate Phone Number: 72-54-484-3988

  47. #41
    blue89red's Avatar
    blue89red is offline Regular Member
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    Default Re: Fiverr Disabled My Account Because Of Other User

    Indeed

  48. #42
    Det0nator is offline Junior Member
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    Default Re: Fiverr Disabled My Account Because Of Other User

    one of my gigs got shut down. i was trying to get them to explain to me what i violated so i can accommodate them if possible. i was very civil about it. tried to explain that id like to clarify their template response as idk what im not allowed to do in their eyes. they ended up banning me for all the questions. i never got the $400+ they owed me after the 90 days. they never replied to me ever again. basically i was sol.

  49. #43
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    Aaric is offline Supreme Member
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    Default Re: Fiverr Disabled My Account Because Of Other User

    just for info after 90 days either you will forget about your id or you will not find that support ticket and login.
    I was neevr able to take out my $50 and when ever i tried to contact them they always tell to contact again and ignored my tickets even after 90 days. what a !!

  50. #44
    fsatark is offline Junior Member
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    Default Re: Fiverr Disabled My Account Because Of Other User

    This is the other side of the game... You read threads and posts on how to make money on Fiverr and one morning you loose everything and you can do nothing.

  51. #45
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    Default Re: Fiverr Disabled My Account Because Of Other User

    Reasons I believe Fiverr are corrupt to the core.
    1. They manipulate the search results, so there really is no strategy for staying on page one.
    I know this because I told them they did this and my gig moved to the top of the pile to shut me up.
    2. They allow people to buy their own gigs
    3. They force a no refunds exchange policy on customers. I pay my $5 and the gig i bought is utter shit, i dont get my $5 back. This is BS. An exchange is not forced on me on ebay, why is it forced on fiverr?
    4. They deny certain gigs, even though a quick look at their front page shows thousands of the same gigs on display. Are they saying they dont see them?
    5. I once asked on their forums what the algorithm for their search engine was, the next day I could not access the forums and have not been able to ever since...

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