Moving To a New Host Very Soon!

**Diamond Dave** · #1 (**permalink**) 08-06-2008, 04:20 AM

I can't begin to explain my terrible experience with rackspace hosting. Having used them for several months I am amazed so many people think they are "the shit" when it comes to service and support. During the day support tickets are usually answered in 45 minutes to 1 hour time. At night the experience is worse often waiting 3-5 hours before they respond to them. Calling them on the phone is no better because it doesn't leave a trail and no one claims responsibility for the issue.

Last month the server bill was $1078! They charged me $439 for hosting and another $639 because I went over their "managed backup" which they didn't even notify me about. I'm not going to continue to pay this much for shitty service and slow servers.

A new server is already setup on another host with 8 cores and raptor drives..all that is left is moving this puppy (website) to it's new home which will hopefully happen tomorrow. Just wanted everyone to know what's up.

**oldenstylehats** · #2 (**permalink**) 08-06-2008, 04:24 AM

Thanks for putting up with the problems with Rackspace for so long Dave. All of us really appreciate the work, money, and time that you and the rest of the staff put into keeping this site running.

**ximscreamingx** · #3 (**permalink**) 08-06-2008, 04:27 AM

Thank you Dave. I really do call this place home. Thank you for everything you do.

**Uptownbulker** · #4 (**permalink**) 08-06-2008, 04:35 AM

Yeah, great work for sure, Dave and your hard work is really appreciated!

Now.............I got one question, predicated with a statement..............

I HATE fucking PayPal!

How come I have to open a PayPal account to donate to the forum or pay to run an ad?

I HATE fucking PayPal!

Whatup?

**da buck** · #5 (**permalink**) 08-06-2008, 04:38 AM

Just curious... do donations cover your monthly expenses here? If not, anything we can do to help?

**gifmore** · #6 (**permalink**) 08-06-2008, 04:42 AM

Hey Dave,

Would there be any downtime during the "move" process, would you thing?

Thanks

Cheerio

**Nixte** · #7 (**permalink**) 08-06-2008, 04:44 AM

I totally agree with ximscreamingx,

I call BHW my second home...

Thanks for the good work!

**themagician** · #8 (**permalink**) 08-06-2008, 04:45 AM

'...For the attention of Rackspace Hosting;

Black Hat World is moving. Sorry for your loss.

A sincere thank-you Dave, for giving me a second home. All you do is much appreciated.

themagician

**pofecker** · #9 (**permalink**) 08-06-2008, 01:23 PM

Thanks for the heads up Dave.

I like to say thank you for all the effort you give to this forum.

Including the attacks, hosting problems, etc. It take a lot of dedication to keep a forum like this up and running smooth.

This forum makes me money, provides endless entertainment and is a great place to chat with friends.

I cannot thank you enough for your time!!!

**caretaker2007** · #10 (**permalink**) 08-06-2008, 01:27 PM

Anyone that suffers from motion sickness please step to a window for the move.

A seemless move would be cool, but databases do not always let that happen.

Good luck on the move Dave.

**IsoRipper** · #11 (**permalink**) 08-06-2008, 01:30 PM

This is awesome news, BHW is already good, I think it will be better now!

**Rambo** · #12 (**permalink**) 08-06-2008, 02:36 PM

BHW is the best forum around if you ask me. I dont really visit many forums, this is the only one I take much notice in and make sure to post and contribute.

Its become a daily routine to come to this forum. Thanks Dave for the effort and commitment and all the mods who keep this site peaceful.

**urbanzen** · #13 (**permalink**) 08-06-2008, 03:12 PM

Can't wait for the move. From my online experience, Rackspace is pretty reliable. But then we're talking about BHW with it's beeeellliiooons of daily downloads, and constant F5s by newbs waiting for the next "Step by step cooki