i dont see an am ama zon forum, so i will put this here.

i sold an item a little over a month ago. the same day i sent it he filed a claim saying "item not as described." kind of hard to say that when you dont even have it. but i said he could return it for a refund. he went ahead and filed an a-z claim against me. again, i stated in my case i would give a refund when product was returned.

well, i am newere to amazon, so i thought i would be told the outcome. i wasnt, i didnt find out the case was settled until i tried to withdraw money and they held back the money from his purchase. it said his case against me was settled in his favor. so am a zon didnt even make him return it. obviously i was furious

well, i emailed him and said "what about returning the item? thanks for scamming me." this was his response

Well its a 60 day program and im not quite done with it yet. I would have gladly returned it a while ago if you would have been cooperative and just approved the return and if you weren't such a dick. Is the return address the Las Vegas address on the envelope?

meaning he is still using the product!! so he admitted he made a fraudulent claim! i just filed an appeal telling them he sent this. any chance amazon will bother to reverse it, or will they let him get his money back AND admit that he screwed me. if he just ignored me i would be mad, but i just cant stand him saying to me that he intended to cheat me and he still gets away with it

Amazon is pro customer, meaning they support scammers and are kind of well known for it. It is possible that you will win the claim but unlikely. I did win a claim as a seller when the buyer accused me of hacking into her bank account through the Amazon sale of a kiddie pool. Amazon conceded that that was not possible since I got no information about her bank account whatsoever. She kept the product. I kept my money. I got no notifications about that claim either; I remember just logging in one day and seeing ti was resolved in my favor.

i know they are pro customer, but when the guy who has already been given back his money says in an email through amazon that he is currently using the item he has already been refunded for, how can they justify ruling for him? he is admitting to a fraudulent claim! either they dont even read the claims, or i dont know what but that is just crazy!

I do think it's crazy as well. I had a couple a-to-z claims too. One or two as a seller, where the buyer wasn't forced to return product. Once as a buyer where the guy sent the wrong thing and wasn't giving me info to return it. I could have been a shithead and kept it but I didn't. I had to swallow the costs to return it though. Since it was a printer, the shipping wasn't very cheap.

In my experience I have found that if its the intentions of the customer to fraud you then you cant do much about it.

Online or offline, no matter the rules from ebay or amazon the customer can get there money back.

As long as a credit card is used they can file a chargeback regardless of whats involved.

About three chargebacks a year is what they can get away with depending on the bank.

I know it sucks but its the risk of doing business.

well deoending how high the value is how about using collections agency with all the proof you have? did you have signature confirmation etc? if not sue his ass or if all that is too expensive(most likely) just keep his info, wait quite some time and then well maybe u can utilize it somehow ...

Originally Posted by neu009

well deoending how high the value is how about using collections agency with all the proof you have? did you have signature confirmation etc? if not sue his ass or if all that is too expensive(most likely) just keep his info, wait quite some time and then well maybe u can utilize it somehow ...

yea, i think suing him over $70 wont help much. but i do have his address, so i was considering that

I've had similar problems in the past with Amazon. When an A-Z claim is filed, I find it best to email Amazon regarding the claim and providing them with the information straight away to defend your case.

Amazon are definitely pro-customer, however I have won almost all A-Z claims this way, particularly as we trade honestly on there.

Your only alternative is to sue the customer for failing to return the item within a reasonable time period, and also for the use of the product for which was not as described, and which they wouldn't of wanted to use if they were mislead when purchasing (allegedly)... Although you probably won't get very far, might be worth causing some hassle for the way they have sought to do business with you.

Another tip for Amazon sellers, is make sure in your own T&C's you state that items must be returned using a signed for/recorded delivery service. In the UK we have Royal Mails recorded delivery or special delivery, although other parcel services depending on weight/size of package too.

I once had a customer who stated they had returned the item, but we had not received it. Amazon sided with the customer and we had to issue a refund (did you know that UK law states you must refund a customer within 30 days of request, despite whether or not you have received an item... ludacrious).

On the above case, we knew the customer had not returned the item, as they were infact an Amazon Seller selling the same item we sold, which we pointed out to Amazon, but that one fell on deaths ears. If you state a recorded delivery method must be used, if you do not receive the item you can request proof of postage and provide this as evidence to Amazon.

Although it is unlikely Amazon will side with you still on the above if you state it in your T&C's, it definitely makes customers think twice about saying they have returned an item but instead they keep it, as they know they will have to at some point provide proof to file a claim with the delivery service.