Ok now Is this My F***in fault if he did not recognize the transaction? Its clearly mentioned on the sales Page how the transaction will appear in the card statement...

Bloody scammer bought the product then this is why he is asking for a refund... the ticket is still open what should I reply??? I was thinking of saying "Its the cardholder's duty to safeguard his card details, it is not the fault of the CB Vendor or the Product." and simply denying the refund. What Say???

Welcome to clickbank's liberal refund policy.

Originally Posted by myapps43

Welcome to clickbank's liberal refund policy.

lol... its insane man... any advice for this situation?? the ticket is still open

Welcome to the vendor side of Clickbank.
Approve it and ignore it.

If not, that S.O.B. will do a chargeback, which is even worst!
There's a penalty fee for Chargebacks.

Same thing happens with paypal. ;(

To OP...

"a refund WAS granted".

Originally Posted by BlackSeng

To OP...

"a refund WAS granted".

Theyve just written it, I dont see any Debit transaction... it will be closed automatically and the refund will be made, this is the second refund with this stupid reason . WTF is wrong with clickbank

anymore inputs?

That's just CB. The same problem exists for the affiliate - affiliates have refunds debited against their accounts as well.

Sounds like it's just a scammy customer, especially if it clearly states what the credit card statement reference is going to be. Used to get this all the time processing for porn sites - people would ring up or email all incensed about how they'd never sign up for "HugeCockShemales.com" and their credit card must been stolen / their computer was hacked etc, but really their wife just saw the credit card statement. Even if you can see that the same IP or ISP that sent the refund email logged in and downloaded your shit, you just grant the refund, eat the loss and move on. That 10% refund rate is just another cost of doing business.

Like BlackSeng said, online processors (not just CB) basically have to be liberal with refunds because otherwise the customers would just charge back, which results in big fees from the credit card companies (up to $150 per chargeback from Visa in some instances). Too many chargebacks can endanger your merchant account and your ability to process cards, so it's in CB's best interests to grant easy refunds.

thats because your ebook totally sucks, no offence though.

write an ebook with at least some rather good information, then you will have less refunds and maybe you should not promise anything on your salespage about your product whch is not true.

Originally Posted by peet69

thats because your ebook totally sucks, no offence though.

write an ebook with at least some rather good information, then you will have less refunds and maybe you should not promise anything on your salespage about your product whch is not true.

ofcourse it sucks for those who dont like taking action...

It's really too bad that scammers get to keep the product PLUS get their money back. I like the way Templatemonster does their transactions. Some time ago I purchased a template from them using my cc. Before they even sent the link to download, they called me first to make sure the transaction was legit. That's how they avoid charge backs.

All pay processors should allow merchants to call customers to verify the purchase. In addition, refunds should not be given for digital downloads. It leaves no recourse for the merchant who loses out on their product and their money. However, there is a way to render digital downloads useless if the customer decides he wants the product for free and his money back as well.

you have these suckers, I made 150 sales on E-junkie with a 30$ ebook and I am swapping the clickbank soon. I try to keep a good relation ship with buyers to prevent this so far I have 2 refunds. Which is not bad

but the best is, give a refund ignore it and wait for the next sale

I have had the same experience.

CB wont listen to you. The refund will be granted.

They will also debit you with $20 as penalty.

Originally Posted by ScrapeBoss

I have had the same experience.

CB wont listen to you. The refund will be granted.

They will also debit you with $20 as penalty.

WAT!!?? $20 Penalty??? Bloody CB ...

Originally Posted by neo3187

WAT!!?? $20 Penalty??? Bloody CB ...

wtf?? 20$ penalty wooowww

Yes. That's what makes it more painful.

Your loss = product price + chargeback penalty

Originally Posted by neo3187

WAT!!?? $20 Penalty??? Bloody CB ...

This is from the clickbank site. I've passed through it before.:

Revoked Sales
A purchase is revoked if the customer's bank later claims the purchase was unfunded, unauthorized or fraudulent. Revoked sales cost ClickBank money and harm our reputation as a reliable Product retailer. In these instances, we charge the Vendor $18 per revoked or charged back sale. ClickBank reserves the right to charge increased fees per credit card chargeback, up to $100, if a publisher's products generate in excess of 1% chargebacks in any 90-day period.

These practices can help prevent revoked sales:

1. Remind the customer that your Product brand name will not appear on their credit card statement. Instead they will see the name of Product retailer "CLKBANK*COM".
2. Make it very easy for customers to contact you for technical support. Prominently display your email address on the page so that they can write it down. If you have a business phone number, provide them with that too.
3. Add your customer service email address and customer service phone number (if you have one) within your ClickBank account, as well, so that ClickBank can refer customers back to you if they contact us directly.
4. Let customers know that Product is backed by ClickBank's guarantee of quality customer service and that ClickBank will be happy to help them if there is any problem with their purchase

Pain in the ass.

It's part of being a vendor, though.

I'm still trying to figure out how to make everything non-downloadable. Make everything available in a members area. Then, once 60 days hit, I'd want to send them a download link.

Problem is keeping people from sharing that link. Might have to change the page name constantly. Pain in the ass, but what can you do?

Have a look at this:

I dont think that's possible. It's part of the game. You just have to count that as a loss and move on.

Originally Posted by OTrap

Pain in the ass.

I'm still trying to figure out how to make everything non-downloadable. Make everything available in a members area. Then, once 60 days hit, I'd want to send them a download link.

It wasnt a chargeback with me.. the buyer had clear intentions of scamming me so he simply applied for a refund... had it really been a fraud case as mentioned by the buyer, he would have been furious and applied for a Chargeback... Irony of IM , what else can I say

OP, if your case is critical, your penalty may be up to $100

That's the truth.

Look. The buyer is claiming for a refund.

This case is a case of CHARGEBACK. That means the owner of the credit card did not authorize the transacion. Clickbank wont listen to you.

Originally Posted by neo3187

It wasnt a chargeback with me.. the buyer had clear intentions of scamming me so he simply applied for a refund... had it really been a fraud case as mentioned by the buyer, he would have been furious and applied for a Chargeback... Irony of IM , what else can I say

Originally Posted by ScrapeBoss

I dont think that's possible. It's part of the game. You just have to count that as a loss and move on.

Well I'm at LEAST going to make it difficult to just DL and then ask for a refund.

Originally Posted by ScrapeBoss

Look. The buyer is claiming for a refund.

This case is a case of CHARGEBACK. That means the owner of the credit card did not authorize the transacion. Clickbank wont listen to you.

Cant see the refund transaction anywhere in CB .. dunno what happened to that lol

Clickbank has a seperate stat for chargebacks. It won't show up just as a refund.

Also, I believe it won't show up until it's fully processed.

You cant do that. You wont be allowed.

One of the conditions for selling through clickbank is that buyers should have immediate access to the product after making payment.

That's why vendors are required to provide clickbank the download link page when applying for product listing.

Originally Posted by OTrap

Well I'm at LEAST going to make it difficult to just DL and then ask for a refund.

You'll see that later. Not now

Originally Posted by neo3187

Cant see the refund transaction anywhere in CB .. dunno what happened to that lol

Cmon stop scaring me it was a normal refund... wasnt it :s ??

Part of the reason people buy is because of the 60 day return policy.. and it's a great tool to have to close sales.

I buy competitors products all the time and get a refund....

Not scaring you. Just trying to let you know the reality so you forget about it and move on.

I have had many chargebacks with many of my clickbank products. At first, I was mad. But I later saw that to be part of the risks.

Originally Posted by ScrapeBoss

Not scaring you. Just trying to let you know the reality so you forget about it and move on.

I have had many chargebacks with many of my clickbank products. At first, I was mad. But I later saw that to be part of the risks.

are clickbank customers really much refunders? I setup my membership website with clickbank but I expect not so much refund since people will lost login details if they refund : ) and they have nothing

Now. What i do is that i have paypal for the same products i have with clickbank.

I promote the 2 but the ones i promote most are the ones with paypal because i know the buyer would not be able to scam me.

Originally Posted by ScrapeBoss

Not scaring you. Just trying to let you know the reality so you forget about it and move on.

I have had many chargebacks with many of my clickbank products. At first, I was mad. But I later saw that to be part of the risks.

This isnt just a RISK this is big irony ... the only genuine sales iam getting are through my affiliates, maybe because of the trust factor... earlier some guy got a refund and his name was aawwwg aawwdd

Originally Posted by ScrapeBoss

You cant do that. You wont be allowed.

One of the conditions for selling through clickbank is that buyers should have immediate access to the product after making payment.

That's why vendors are required to provide clickbank the download link page when applying for product listing.

Oh, they'll have immediate access ... to a members area, complete with web-based tools.

I won't pitch the download. That'll be an unmentioned "perk" for not refunding.

Not selling it as a "product," per say. More like member access to web-based tools.

BTW do you guys have any idea when does the vendor gets paid??

Not that there are many refunders. The problem is that you might be unlucky to come across a bunch of scammer who call themselves buyers.

For a membership site, you can still get refunds. The buyer would just download everything that is available on your site and send a ticket to clickbank for refund. Who losses? you

For a membership site, make sure you dont release all the products at once or else you wont get any money at the end of the 60 days.

Originally Posted by KlaAz0r

are clickbank customers really much refunders? I setup my membership website with clickbank but I expect not so much refund since people will lost login details if they refund : ) and they have nothing

With clickbank, you will still be subjected to the CDR principle. It does not only apply to affiliates.

Originally Posted by neo3187

BTW do you guys have any idea when does the vendor gets paid??

Originally Posted by ScrapeBoss

With clickbank, you will still be subjected to the CDR principle. It does not only apply to affiliates.

Can you elaborate please?

Originally Posted by ScrapeBoss

Not that there are many refunders. The problem is that you might be unlucky to come across a bunch of scammer who call themselves buyers.

For a membership site, you can still get refunds. The buyer would just download everything that is available on your site and send a ticket to clickbank for refund. Who losses? you

For a membership site, make sure you dont release all the products at once or else you wont get any money at the end of the 60 days.

I should be good them, there is free information new chapters etc every few weeks. So I hope people stick around : P

I really feel for you. But it's good your understanding the game.

Originally Posted by neo3187

This isnt just a RISK this is big irony ... the only genuine sales iam getting are through my affiliates, maybe because of the trust factor... earlier some guy got a refund and his name was aawwwg aawwdd

That means at least 5 different payment tools (like credit cards) must have been used to purchase your product.

For instance, if you have a threshold of $100 and your balance is $560 with purchases made by the same buyer using the same credit card, clickbank ont pay you.

You need to wait till other buyers with at least 4 more different credit cards come to buy from you.

After that, you would get paid.

Originally Posted by neo3187

Can you elaborate please?

Yes. Make the site to be full of chapters and phases and you would have many people staying.

Originally Posted by KlaAz0r

I should be good them, there is free information new chapters etc every few weeks. So I hope people stick around : P

Originally Posted by ScrapeBoss

That means at least 5 different payment tools (like credit cards) must have been used to purchase your product.

For instance, if you have a threshold of $100 and your balance is $560 with purchases made by the same buyer using the same credit card, clickbank ont pay you.

You need to wait till other buyers with at least 4 more different credit cards come to buy from you.

After that, you would get paid.

that is it?? no time threshold?? cz ive got sales through my affiliates also... none of those buyers have taken a refund...