If you spend a lot of time replying to your customers' email requests, you know all too well how important it is to track how much time has passed since each request was received, its current processing status (not yet read/answered/requires additional consultation), who is involved in providing a response, and of having a complete list of requests from the same customer for reference. It has been proven that providing high-quality customer support is only possible using specialhelp desk software — i highly recommend the iKode helpdesk software!

ok....thanks guy,i get it....

I use Zendesk. It is not cheap, but sometimes I really here me saying their claim: "I love my helpdesk"