2 chargebacks ????

**platinvm** · #1 (**permalink**) 07-10-2009, 04:02 AM

A guy bought my ebook for $47 on dp then did a chargeback 2 minutes later, and of course he won so he got the $47 back.

That was 2 weeks ago, now he is filing another chargeback for the same product ??

?? What the hell!!

So if he wins, he well get my ebook and an extra $47

Fuck pp and dp!!

I am done selling on dp, I just can't deal with all these scammers.

caretaker2007 · #2 (**permalink**) 07-10-2009, 04:14 AM

One is a PP dispute, the other is a CC chargeback.
Tell PP that you refunded with the 1st chargeback, and they will report it to the CC company that it was already refunded.

thxflash · #3 (**permalink**) 07-10-2009, 04:15 AM

Sorry man. Paypal sucks, but sometimes its the easiest way to go. I hope you win though!

truepals_forever · #4 (**permalink**) 07-10-2009, 04:18 AM

Quote:

Originally Posted by caretaker2007

One is a PP dispute, the other is a CC chargeback.
Tell PP that you refunded with the 1st chargeback, and they will report it to the CC company that it was already refunded.

Thank yu Caretaker2007 for such a valuable advice..

@ OP.. Follow his words and yu'll save your $47 (forget $47 already lost).. Even I did it once and survived double chargeback..

Regards,
Vaibhav Jain

**trafficsource** · #5 (**permalink**) 07-10-2009, 04:27 AM

Have 1 question also....just was setting up PP merchant account and my website is selling playing credits. So somebody will buy credits and play it down and then makes chargeback then what?

sry my english is bad but hope you did understand

**platinvm** · #6 (**permalink**) 07-10-2009, 04:31 AM

Quote:

Originally Posted by caretaker2007

One is a PP dispute, the other is a CC chargeback.
Tell PP that you refunded with the 1st chargeback, and they will report it to the CC company that it was already refunded.

The first one says unauthorized claim then the one I got today says chargeback, neither are a dispute

I sent them an email, lets hope they understand.

**oldenstylehats** · #7 (**permalink**) 07-10-2009, 04:32 AM

Quote:

Originally Posted by trafficsource

Have 1 question also....just was setting up PP merchant account and my website is selling playing credits. So somebody will buy credits and play it down and then makes chargeback then what?

sry my english is bad but hope you did understand

The issuing bank of the credit card has won every chargeback case I've ever been involved with. You may want to rethink your business model or just chalk up the losses as the cost of doing business.

Chargebacks happen.

**oldenstylehats** · #8 (**permalink**) 07-10-2009, 04:33 AM

Quote:

Originally Posted by platinvm

The first one says unauthorized claim then the one I got today says chargeback, neither are a dispute

I sent them an email, lets hope they understand.

If you have the option, you'll get MUCH better results if you actually call PayPal and speak with one of their claims specialists.

Silencer · #9 (**permalink**) 07-10-2009, 04:37 AM

Get used to it.
DP IS SHIT and people chargeback like hell.
Find a more professional place to sell if your ebook price is high.
DP people are poor because all they want is ebooks. So theres no point in selling high priced stugg to them
~Silencer

**platinvm** · #10 (**permalink**) 07-10-2009, 04:39 AM

Quote:

Originally Posted by oldenstylehats

If you have the option, you'll get MUCH better results if you actually call PayPal and speak with one of their claims specialists.

Its late, I am going to do that tomorrow.

Quote:

Originally Posted by Silencer

Get used to it.
DP IS SHIT and people chargeback like hell.
Find a more professional place to sell if your ebook price is high.
DP people are poor because all they want is ebooks. So theres no point in selling high priced stugg to them
~Silencer

I am used to chargebacks, but not double chargebacks.

caretaker2007 · #11 (**permalink**) 07-10-2009, 04:44 AM

olden, the only ones I have won is when they try double dipping, PayPal actually fights back for those, showing the bank that the person did indeed get their money back and the CC CB is fraudulent.

For the game site, you are SOL, you eat the charge back.

The unauthorized is pretty much the same thing as a dispute, it is handled within the paypal system, the charge back is done by the asshat via his CC company.

Send me the info on this asshat to list on my site.

**platinvm** · #12 (**permalink**) 07-10-2009, 04:51 AM

Caretaker, this is the same guy I i sent you 2 weeks ago when he did the first chargeback.

**trafficsource** · #13 (**permalink**) 07-10-2009, 05:12 AM

English is not my native language...can you please say what this sentence means "For the game site, you are SOL, you eat the charge back." SOL ?

DrJekyll · #14 (**permalink**) 07-10-2009, 05:18 AM

SOL= Shit Out of Luck

meaning- nothing you can do about it

**revit** · #15 (**permalink**) 07-10-2009, 05:23 AM

In paypal's policy is states that it safeguards the seller by disputing and working with the credit card companies to prevent this.

Contact PP and let them know whats going on, they should take care of it for you. Chargeback prevention is actually something that PP is good at.

**trafficsource** · #16 (**permalink**) 07-10-2009, 05:25 AM

that is so strange....so I dont need to spent any money if I am shopping online?....just ordering all kind of digital stuff's and making disputes???

**trafficsource** · #17 (**permalink**) 07-10-2009, 05:28 AM

Quote:

Originally Posted by revit

In paypal's policy is states that it safeguards the seller by disputing and working with the credit card companies to prevent this.

Contact PP and let them know whats going on, they should take care of it for you. Chargeback prevention is actually something that PP is good at.

I see. Thank you for explaining that

**platinvm** · #18 (**permalink**) 07-10-2009, 05:33 AM

Quote:

Originally Posted by revit

In paypal's policy is states that it safeguards the seller by disputing and working with the credit card companies to prevent this.

Contact PP and let them know whats going on, they should take care of it for you. Chargeback prevention is actually something that PP is good at.

Not with digital products

**trafficsource** · #19 (**permalink**) 07-10-2009, 05:45 AM

some merchant accounts like Plimus would be better solutions than PayPal about avoiding these chargebacks?

**revit** · #20 (**permalink**) 07-10-2009, 05:48 AM

Paypal policies don't cover digital products. Meaning that paypal won't back buyer complaints on digital products and won't back sellers with CC chargeback's

pur113810 · #21 (**permalink**) 07-10-2009, 05:48 AM

Is this a scam or just a error in pp? I have been using pp and didn't face anything unusual till now. But I think you can consider this sort of situation unavoidable like bad debt in business. So you got to cut some % earlier on it.

grafxextreme · #22 (**permalink**) 07-10-2009, 05:49 AM

Along a similar line, I purchased products on ebay via two separate sellers. After paying for them both of them had been suspended by Ebay. I waited to see if I would get my products or not. (These items were coming from China and sometimes takes a month). When no items arrived I filed a dispute to recover funds.

Paypal refunded my money in about ten days. About 60 days later the refunded my money AGAIN as a chargeback. I didn't file a CB with my CC. I tried to explain this to them but the idiots at Paypal insisted (have you ever tried to explain anything to their CS idiots?) that I take the money because I had files a dispute and I was owed it.

I tried several times to get the money returned but they refused. I gave up. I figure at some point they're going to come looking for that money. 8)

What a bunch of morons!

Anyway, this week I got ANOTHER refund on the same dispute.

Thanks Paypal!

Why bother selling stuff when I can sit back and collect money from Paypal's idiotcy????

caretaker2007 · #23 (**permalink**) 07-10-2009, 06:00 AM

PayPal does not want to lose the money 2x, it is bad for their income if it happens.
If you can show PP that you already covered this they will fight the CC company, PP is big enough to do that.

The CC companies also know that they can not protect someone committing fraud.

The main thing is to remind paypal that you have already settled on this transaction. They will take care of the rest.

**trafficsource** · #24 (**permalink**) 07-10-2009, 11:47 PM

what about moneybookers and chargebacks systems?

**Bill Gates** · #25 (**permalink**) 07-10-2009, 11:52 PM

Quote:

Originally Posted by Silencer

Get used to it.
Find a more professional place to sell if your ebook price is high.
...
~Silencer

That's the solution

Tire kickers and chargeback seekers DON'T buy high ticket items

**HaRRo** · #26 (**permalink**) 07-11-2009, 12:11 AM

Quote:

Originally Posted by platinvm

A guy bought my ebook for $47 on dp then did a chargeback 2 minutes later, and of course he won so he got the $47 back.

That was 2 weeks ago, now he is filing another chargeback for the same product ??

?? What the hell!!

So if he wins, he well get my ebook and an extra $47

Fuck pp and dp!!

I am done selling on dp, I just can't deal with all these scammers.

I would also recommend posting the users nick / paypal email here
So i can ban his stupid ass.

LVNeptune · #27 (**permalink**) 07-11-2009, 12:18 AM

Is this the one that the dude filed a chargeback after immediately purchasing and he said that it was a fraud purchase.

**platinvm** · #28 (**permalink**) 07-11-2009, 12:24 AM

Quote:

Originally Posted by HaRRo

I would also recommend posting the users nick / paypal email here
So i can ban his stupid ass.

I don't have his nickname but his name:Jim Bauman and paypal: jjbauman@aol.com

**jake3340** · #29 (**permalink**) 07-11-2009, 12:49 AM

What happens when you have no money in ur paypal to get chargedback ?

**jstover77** · #30 (**permalink**) 07-11-2009, 12:49 AM

I have never won one chargeback with Paypal. If it is a digital product you can pretty much kiss the money good bye. On the other hand, if the person does a dispute against you, you will win every time, because it is Paypals policy, that they do not protect buyers with digital products. Kind of goofy IMO.

heiny · #31 (**permalink**) 07-11-2009, 02:36 AM

When I charged back on a service with my bank they couldn't dispute it because it was done through Paypal.

The dispute was regarding the Gumtree poster which lacked every ounce of usability. I've since the day I started up the program never used it again.

**Viciousfish** · #32 (**permalink**) 07-11-2009, 02:59 AM

is it possible to get around the digital product grey area by making the deal a downloadable product and a cardboard box shipped to them? You know some sort of basically worthless item to be shipped in addition to the downloadable product? Then you can show proof of shipping something, and it puts the sale into a different catagory.

**platinvm** · #33 (**permalink**) 07-11-2009, 03:07 AM

Quote:

Originally Posted by Viciousfish

is it possible to get around the digital product grey area by making the deal a downloadable product and a cardboard box shipped to them? You know some sort of basically worthless item to be shipped in addition to the downloadable product? Then you can show proof of shipping something, and it puts the sale into a different catagory.

I was thinking about doing that, but some one told me that you well get banned on dp for selling anything physical/none-digital products(Hence digital point).