Backlink Booster / Master Linker pending issues to be resolved

 

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Hello, friends. I didn't want to add Backlink Booster / Master Linker to the shitlist ...
  1. #1
    mauriceivy is offline Newbies
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    Default Backlink Booster / Master Linker pending issues to be resolved

    Hello, friends. I didn't want to add Backlink Booster / Master Linker to the shitlist just yet because the current situation is being addressed, but I still wanted to post the ongoing dialogue between myself and the rep. In a nutshell, I wanted to see some proof that I was getting what I paid for...that is it; nothing special, i didn't ask for any secrets. Check out the email traffic below:

    ================================================== ==============
    *Here's my initial email:

    hello, what evidence do i have to show that my links are being boosted. all i see are the links that i've added. where are the links going. i see the reference sites ie. web 2.0 and rss, but i don't see any links that are being produced from them. Also, i'm not getting anything out of master linker. acct still pending. no one responded to my question. not looking good on my end.

    1st Reply:

    Posted: 1/5/2013 11:41:15 PM Eastern Time

    By: SUPPORT REP

    Hi,

    I would be happy to assist you. BackLink Booster does not boost links directly to your site. You will never ever see backlinks pointing directly to your website created by us. BB is designed to boost your existing backlinks, not create new backlinks directly to your website. You can use the EXPORT feature in the Boosted Links report to export your links into a TXT file to use for checking the Indexation status. You can continue to re-boost your links even after they are indexed to give them more and more link juice. If you aren't using your full daily boosting limit boostingun-indexed links, then I would recommend using your extra boosting capacity to re-boost indexed links to get the most out of your Backlink Booster subscription.

    Regarding the effectiveness of Backlink Booster, the best way to check that is to see how many of your links have been indexed by Google (indexation rate). Please let me know if you have any further questions and I would be happy to assist you.

    Best Regards,
    Jeanne

    My Reply:

    Posted: 1/6/2013 12:00:59 AM Eastern Time

    By: SUBSCRIBER (this is me)

    I guess i'm asking what does a "boost" look like. The links that I imported to be boosted go through a process. That process is explained quite well on this website. However, no evidence is shown to suggest that anything was actually done, other than the fact that it tells me 60 links have been boosted. The Export feature is not going to satisfy my curiosity; it's just going to export the very same links that I imported. Can you provide me with something tangible; some proof that my links are in fact being boosted?

    Checking Indexation doesn't verify who did what; it only shows a result that could be from various actions over time.

    ================================================== ======================

    This email traffic is in reference to the other service they promote called "Master Linker":

    My initial email:

    how long will my social and rss status be in "being setup"?

    1st Reply: (you'll notice it is the same person replying to this email too)

    Posted: 1/5/2013 11:51:11 PM Eastern Time

    By: SUPPORT TEAM

    Hi Maurice,

    I would like to apologize for the confusion and delay. We have had some issues with the launch of MasterLinker. Many of the issues were beyond our control (our setup vendor disappeared), but some were the result of us rushing the product to market. (I give complete details below.) This has caused delay after delay in getting MasterLinker up and running correctly, and we sincerely apologize for the frustration and inconvenience this has caused you. In full disclosure, here is what is causing the on-going issues with MasterLinker…

    As you know, MasterLinker builds 3 types of links (High-PageRank links, Social Links and RSS Links) and we built 3 separate “engines” to automatically build each of these types of links. In our testing, we used these engines separately to build hundreds of thousands of different links to more than 100 different websites. All 3 engines worked flawlessly throughout our testing, and the testing has proven that the links these engines build are very effective at getting a website to rank higher in search results. Based on these results, we decided to put the 3 link-building engines together under one system called MasterLinker.

    While the 3 engines work perfectly, getting the 3 different engines to work together under the MasterLinker umbrella is causing unexpected issues. When we launched MasterLinker we thought we had everything working correctly, but obviously we did not test it enough. As a result, we have been experiencing delay after delay with MasterLinker while we have been working around-the-clock to get all 3 engines working together. Despite our best efforts, we have not fixed all of the issues yet.

    We sat down as a team to discuss everything, and in fairness to everybody we have decided to stop taking new orders for MasterLinker and pause all existing accounts until we get the 3 engines working together without any issues. As a MasterLinker customer, you will not billed again in the future and we would be happy to refund the amounts you have paid back to you. Having said that, I would like to give you a special option regarding the payments you have made (please see the details below). As a team we also developed a solid plan for going forward. Here is that plan… All 3 engines work perfectly by themselves, and they produce excellent results. Since they will just be sitting on the shelf while we get them to all work together under the MasterLinker umbrella, we decided we would build a website and front end for each engine and release them as separate products. This will enable you to get the benefits that you sought from MasterLinker (albeit from separate products), while we fix MasterLinker. To do this, we will release the following products in this order:

    1. Social Shockwave. This will use the social linking engine to build a steady stream of powerful social signals to your website each month from thousands of different social accounts spread across dozens of social networks

    2. RSS Link Express. This will use the RSS linking engine to build a large volume of “natural” links to your website each month from hundreds of different RSS directories and websites that re-publish the feeds

    3. High-PR Links. This will be a marketplace that enables you to rent specific links on a monthly basis on our network of high-PageRank websites.
    We will have Social Shockwave launched shortly - in the next few weeks. Then about two weeks after that we will launch RSS Link Express. Once we meet those two deadlines, we will set the release date for High-PR Links. Combined, these three products do exactly the same thing that MasterLinker will do. How does this help you? Our entire teams feels terrible about the frustration we caused you with MasterLinker, and we want to give you two options in our efforts to make things right. The choice of which option to take is completely yours:

    1. OPTION 1: We will TRIPLE the amount of money you have already paid for your MasterLinker subscription as a credit towards the cost of using any or all of these products. (So if you paid $97 for one month of your MasterLinker subscription, we will give you $291 in credit towards the cost of using these products. If you paid for two months at $97/month, we will give you a credit of $582.) We will also give you a 50% discount off the price of each product so you get the absolute lowest price available. We will also give you a full 30-day Money Back Guarantee for these new products, so you can try these products and still get a full refund of the amounts you paid for your MasterLinker subscription if you aren’t happy.

    2. OPTION 2: If you prefer to have the money you paid for your MasterLinker subscription refunded instead of getting a triple credit, we will process your refund ASAP. We appreciate your patience as we go through our records and manually process refunds as quickly as we can.
    Please let us know which option you prefer, and we will take care of your account accordingly. If you have any questions or would like any additional information, we would be happy to help you.

    Best Regards,
    Jeanne

    My reply:


    Posted: 1/6/2013 1214 AM Eastern Time


    By: SUBSCRIBER

    I appreciate the candidness and transparency. Here's the issue: (1) Backlink Booster promoted Master Linker as a complimentary service from its website. (2) The website doesn't appear to notify customers of any technical or administrative problems with the service.

    Because you have been straight with me, I will be straight with you. I would like to take "Option 1" and give your company a chance to redeem itself. I can do SEO on my own, it's just time consuming. I'll be happy to write a review upon delivery of the new and improved service. I already rank on page 1 of google for every one of my keywords, for every single one of my websites. I am also a member of Black Hat World. Between my inevitable review of Backlink Booster and Black Hat World's heavily monitored forum, things will turn out either for the best, or the worst.

    I look forward to being provided excellent service in the near future.

    Last of all email traffic as of 6 JAN 13 2:58 am EST
    ================================================== ================

    As I said, I didn't want to add them to the shitlist because the rep does seem sincere and I know that unexpected things do happen. So, I want to give them a chance to straighten this out. I also wanted to post this here as a caution to others who may be considering purchasing a subscription from them.

    Last, I'd like to apologize to the moderators and any forum managers who find this inappropriate or out of place. If so, please grant me this exception and post it in an appropriate location.

    Thanks,

    Reece.




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    Default Re: Backlink Booster / Master Linker pending issues to be resolved

    Thanks for the heads up a lot of scams these days.
    How come yall trade marked Backlink Booster?

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    Default Re: Backlink Booster / Master Linker pending issues to be resolved

    Quote Originally Posted by mauriceivy View Post
    Hello, friends. I didn't want to add Backlink Booster / Master Linker to the shitlist just yet because the current situation is being addressed, but I still wanted to post the ongoing dialogue between myself and the rep. In a nutshell, I wanted to see some proof that I was getting what I paid for...that is it; nothing special, i didn't ask for any secrets.

    ...

    As I said, I didn't want to add them to the shitlist because the rep does seem sincere and I know that unexpected things do happen. So, I want to give them a chance to straighten this out. I also wanted to post this here as a caution to others who may be considering purchasing a subscription from them.

    Last, I'd like to apologize to the moderators and any forum managers who find this inappropriate or out of place. If so, please grant me this exception and post it in an appropriate location.

    Thanks,

    Reece.

    Hi Reece,

    I developed Backlink Booster and MasterLinker, and I would be happy to personally answer any questions you have. We are a small business and we completely respect you looking out for other small businesses and independent website owners. Please ask Jeanne via your Help Desk ticket for my personal info and I will give you complete details on our current situation and future plans. I will be 100% candid with you so you can update people as necessary...good or bad.

    As a heads up...we are adding new features to Backlink Booster to address your concerns, and we will also be posting the launch schedule to the MasterLinker website later today for the 3 replacement products (Social Shockwave, Natural Link Express, and HiPR Links). I don't want to get into too many details here as this probably isn't the right place, and I apologize if I am already overstepping my bounds (Moderator...please feel free to edit this reply as necessary). In the meantime, please DO NOT purchase a MasterLinker subscription as it will not be operational for a couple months until we are able to get all 3 link-building engines work together without any issues.

    Reece, I look forward to hearing from you and I would be happy to answer any additional questions you have so you can update the community as appropriate.

    Best Regards,

    Tom Parsley
    Last edited by masterlinker; 01-07-2013 at 05:33 PM. Reason: Typos

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    masterlinker is offline Newbies
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    Default Re: Backlink Booster / Master Linker pending issues to be resolved

    Quote Originally Posted by spmcnerd View Post
    Thanks for the heads up a lot of scams these days.
    How come yall trade marked Backlink Booster?
    Hi spmcnerd,

    I developed Backlink Booster, and I'd be happy to answer your question. We trademarked Backlink Booster because a competitor was trying to sell a product that did the same thing as ours using the EXACT same name as ours. This was causing a lot of confusion in the marketplace and we tried to talk to them to amicably resolve the situation. However, they didn't want to cooperate with (or even talk to) us, so we were forced to file a trademark to protect our rights.

    I can assure you that Backlink Booster is not a scam; it has been available for more than 3 years in its current form and we have more than 10,000 customers. We are a small business and we completely relate to other small businesses and website owners, and we always try to put their interests first and do the right thing. I admit we had a few growing pains along the way, but we do our best to fix any issues as quickly as possible based on customer feedback. Right now Backlink Booster is very stable and works very well, and we are always adding new features to continuously improve it and make sure it stays one step ahead of Google and their algo updates (Panda, Penguin, EMD, etc.).

    Best Regards,

    Tom

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    Default Re: Backlink Booster / Master Linker pending issues to be resolved

    found to be the support superb and dont think they are dishonest. Jeanne just got you wrong with your first enquiry, beside that the support seams to be great.

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    mauriceivy is offline Newbies
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    Default Re: Backlink Booster / Master Linker pending issues to be resolved

    Tom, thanks for coming up on the net to discuss this. Jeanne has been responsive. I also appreciate others and their feedback, whether they're digital cheerleaders, or actually serve a purpose here on this forum. I don't really require much support; what I do require is something I like to call "Truth In Reporting". I paid with real, visible currency, in hope of receiving a real, visible product/service.

    She sent me your email address, so I will communicate the specifics there. Thanks again.

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    Default Backlink Booster / Master Linker pending issues to be resolved

    I was going to purchase this service!! I will wait for the outcome of this!!

    So please come back and clear this up for us.

  8. The Following User Says Thank You to killakem For This Useful Post:

    General Lee (01-09-2013)

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    mauriceivy is offline Newbies
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    Default Re: Backlink Booster / Master Linker pending issues to be resolved

    Friends, I was unable to edit my original post to add my latest email to Tom Parsley, so I'll just post it here:

    Tom,

    Jeanne provided me with your email address and seems to think it would be best if I contacted you directly. First, let me make it clear that I don't "need" anybody's service for SEO; I already achieved top rankings on my own for all my keywords. I have clients who are happy with my service. However, backlink booster and master linker appeared to be the perfect fit for me to leverage all the work I was doing on my own. So, you can imagine the frustration I felt after already spending the money. And, there's absolutely no justification for advertising a service (master linker), taking the money, but not delivering the service (for whatever the reason).

    This leaves me with Backlink Booster as a stand alone service. Please understand I am not implying that I am unhappy with it; I'm just trying to measure its effect over my current SEO activities. I don't understand what a "boost" really is! How is it different than me pinging Tier 1 and Tier 2 links that i've already created? I'm not interested in your secrets; I know you have to protect your brand. Just show me what is being done with my links that you call "Boosting". Or, show me some evidence that my links were in fact boosted.

    I hope my inquiries are perceived as reasonable and fair. Thanks.
    ================================================== =================

    I'll keep the forum updated with his reply to my personal email. I will respect his company and edit out any details that aren't relevant to my issue. I'm not out to get anybody.

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    Default Re: Backlink Booster / Master Linker pending issues to be resolved

    Latest Reply:

    Posted: 1/7/2013 527 PM Eastern Time
    By: SUPPORT REP
    Sorry...I hit the wrong button!

    His contact information is:
    email: xxxxxxx
    phone: (303) xxx-xxxx
    Skype: xxx-xxxxxxx

    Tom will program a report enabling you to view some information regarding your links. It will be available in a few weeks - he wants to complete Social Shockwave before starting a new project.

    For security reasons, some key information will be obscured to protect our sites however you will be able to see the type and frequency of the links.

    Please let me know if you have any additional questions and I would be happy to help.

    Best Regards,

    Jeanne
    ================================================== =

    That was the latest reply as of 7:20pm EST. I'm satisfied with it. We'll see what happens as we move closer to the given suspense. I'll keep the forum updated for those interested.

    I'd like to thank the mods for their continued approval.

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    Default Re: Backlink Booster / Master Linker pending issues to be resolved

    Hi Maurice,

    Thank you for contacting me, and I would be happy to answer all your questions. (Note: I saw your post on Black Hat forum and posted a brief reply; I’m not sure if you saw it or not.)

    First, I completely agree with you about MasterLinker. We developed and tested MasterLinker’s 3 link-building engines separately for more than 7 months and they all work great…separately. We put them all under one roof in an attempt to create the ultimate link-building system, and in our testing they worked well together so we opened the doors on MasterLinker to the public. Initially it worked well, but as we added more users some cracks started to develop in the system. We were trying to fix the issues on the fly, but new ones would pop up as new users came on board and we couldn’t keep up with the pace. That’s when we decided to turn off MasterLinker for the time being and launch its three engines as separate products. Unfortunately, it appears you were caught in the middle of that decision and I apologize. You are 100% correct that we should never take money for a service that we didn’t deliver, and I agree completely. That is why we offered a 100% refund, or a 300% credit of the money a customer already paid towards the new products when they launch.

    Regarding Backlink Booster, I think your inquiry is very reasonable and fair. We have been cautious in giving out boosting information in the past due to Google’s witch-hunt against link-building and boosting, but we definitely respect your desire to know how your links are being boosted. As a result, we are working on a new feature that will hopefully give you what you need in terms of seeing how/where your links are being boosted. The new feature will be ready within 2 weeks and I would love your feedback once we release it.

    Best Regards,

    Tom
    ================================================== ==================
    Tom,

    Thank you. I am more than satisfied with this. I look forward to this being completed. I will certainly provide you with honest feedback when the service is ready.


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