Hey guys,
I am wondering if anyone can give me any info on how to setup call tracking and call recording after a customer comes to one of my clients websites? I fell that marketing my clients websites for adwords would be a lot easier if I could track there incoming calls from there website and record the calls. Any help would be greatly appreciated.

Originally Posted by str8thustler

Hey guys,
I am wondering if anyone can give me any info on how to setup call tracking and call recording after a customer comes to one of my clients websites? I fell that marketing my clients websites for adwords would be a lot easier if I could track there incoming calls from there website and record the calls. Any help would be greatly appreciated.

You'd need to tell the client to call with a "code" or programmaticaly have an IVR/PBX setup. It depends on your needs and budget for the idea.

How could a number be setup that is only placed on the website that counts how many calls come in and can be recorded?

Originally Posted by str8thustler

How could a number be setup that is only placed on the website that counts how many calls come in and can be recorded?

Easy, asterisk development.

VoIP Solution: Direct-In-Dialing Number -> Asterisk PBX -> Call Handling (record calls to database) -> Connect to whoever you want after

A quick side note, if your going to 'monitor' calls you must tell the caller that you are.

you could ask your client if they can use a unique phone number for this purpose. If they have a spare line in the business, use it on the landing page, all calls to this number could be counted.

or, setup a click to call solution, they are very cheap in the states

not sure about call recording though

Ok.
Here is the definitve answer.

Ringcentral (0800) redirected to a SkypeIN number with Pamela plugin installed.

Rincentral provides toll free numbers, u can login and see all the incoming calls.
What u do is redirect the incoming calls to a SkypeIN number and Pamela (plugin) will answer autoamtically the calls with ur voicerecorded message.

U can hit the GREEN button if u think im beautiful.

You need to setup this with Asterisk. It can handle everything you are wanting and a lot more. Send me a message and I can help set this up. gdtimes87@gmail.com

FREE WAY: Use the REGULAR NUMBER and ad an EXTENSION (fake)

800555 5555 ext 123

Just have them ask for the extension



Or do anything above ^^^^

use Marchex......very big company

i haven't tried anyone else..so dont know what's out there but they everything i need

We use Fonality here and have had a wonderful experience, it's a hosted PBX system that you can get fully up and running with INBOUND call recording, it's a great way to monitor customer service, and any inbound phone calls for QA.

For clients, I set up an if by phone account. They'll do call recording and integrate with Google analytics and call tracking.