I just phoned plimus at about 2:20 am and the guy sounded like he was so tired he was going to pass out. Try calling 24 hour support in the wee hours of the night, you'll get a kick out of it, trust me. It sounded like he just got out of bed and at the end i think he dropped the phone as i heard a rough crack. Funny
Try to keep them on the phone by asking useless questions and asking questions about another company's services. LOL