I don't know about the claimed hundreds of others but Andy has lost every credibility in not standing by his own words.

I had a computer geek with me here sitting yesterday for several hours and he knows his stuff. He has never encountered this problem before.

If I'm one of the "rare" examples where it simply won't work no matter what (and NO merchant on this world should say to go and buy a new computer) esp. then it should be no prob to delete my license and just issue me a refund.

Every serious business man wouldn't have any probs with that. Period.